Medical Front Desk Receptionist:
At Healthy Heart Cardiology, we are in the business of improving the standard of healthcare. For us, that means doing everything we can to keep our patients at the center.
Our Medical Receptionists act as a liaison between the physicians and patients by working directly with the provider to deliver high-quality, compassionate customer service and clinical care.
Medical Receptionist Job Responsibilities:
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Medical Receptionist Skills / Qualifications:
- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Organization
- Attention to detail
- Scheduling
- Word processing
- Professionalism
- Excellent verbal and written communication
- Ability to maintain confidentiality
- Strong computer skills
- Strong attention to detail
- Team player
- Efficient time management and workload prioritization
- Strong multitasking skills
- Basic understanding of common medical terminology
Education, Experience, and Licensing Requirements:
- 1-2 years of Medical Administration experience, preferred
- High school diploma or equivalent, required
- Associates degree, preferred
- Medical and/or administration certifications, preferred
Job Types: Full-time, Part-time
Pay: $14.00 - $20.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- custom: 1 year (Preferred)
- Medical receptionist: 1 year (Preferred)
Work Location: In person
