About the Role
Hiring superstars!!
Join our dynamic team in Shrewsbury, MA as a Part-Time Customer Service Associate & Warehouse. This role combines hands-on warehouse operations with customer-facing responsibilities, offering a flexible schedule with 15-25 hours per week within our operating hours of 8:00 AM to 4:30 PM, Monday through Friday. We’re seeking a motivated self-starter passionate about delivering exceptional service and maintaining an organized, efficient warehouse environment.
Key Responsibilities
Customer Service Duties
- Answer incoming phone calls and direct calls or take detailed messages as needed.
- Provide friendly, professional customer service by phone, email, and in person.
- Assist customers with product inquiries, pricing, order status, and basic technical support.
- Prepare customer quotes and process sales orders accurately.
- Learn our commercial heating products and continue expanding your product knowledge.
- Communicate with team members in other locations using Microsoft Teams and Microsoft Office.
Warehouse Duties
- Process incoming and outgoing shipments in a small warehouse setting, including delivering product using company provided vehicle.
- Assist customers with order pick-ups, ensuring a smooth and professional experience.
- Conduct monthly inventory counts with accuracy and attention to detail.
- Operate a forklift (training and certification provided).
- Maintain a clean, organized, and safe warehouse environment.
Qualifications
Required:
- Valid driver's license.
- Ability to safely lift, carry, and move boxes weighing up to 75 pounds on a regular basis throughout the workday
- Resume required with application.
- Warehouse: 1 yr (Required)
- Customer Service: 1 yr (Required)
- Microsoft Office: 1 year (Required)
Skills & Attributes:
- Self-motivated and dependable.
- Comfortable working independently in a small branch environment.
- Strong organizational and time management skills.
- Ability to prioritize multiple tasks and adapt throughout the day.
- Excellent communication and customer service skills.
- Willingness to learn technical products and new systems.
- Positive attitude and strong work ethic.
Preferred Experience:
- Proficiency in Microsoft Office applications required.
- Self-motivated with a strong work ethic and passion for delivering quality results.
- Excellent organizational and communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Why Join Us?
- Flexible part-time schedule (15–25 hours per week)
- Monday–Friday business hours (8:00 AM–4:30 PM)
- Professional development and ongoing training
- Forklift certification provided
- Small team environment where your contributions make a direct impact
- Opportunity to grow with an expanding company
Great Lakes Radiant & Industrials is an Equal Opportunity Employer M/F/Disability/Veteran.
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Application Question(s):
- Are you willing to operate a forklift (we will certify and train you if you are not certified already)?
- Are you willing to safely lift, carry, and move boxes weighing up to 75 pounds on a regular basis throughout the workday?
- We are looking for a candidate who can work part-time, 15-25 hours per week, on a schedule that is flexible for the applicant. Please confirm that this schedule could work for you.
Experience:
- Customer Service: 1 year (Required)
- Microsoft Office: 1 year (Preferred)
- Warehouse Distribution: 1 year (Preferred)
License/Certification:
- Valid Drivers License (Required)
Ability to Relocate:
- Shrewsbury, MA 01545: Relocate before starting work (Required)
Work Location: In person
