Position Overview
This position provides timely, efficient and high-quality administrative claims support to the TAC Risk Management Services (RMS) Claims division as set forth in the Claims Standards & Procedures, customer service and timely updates to TAC RMP members, county officials, staff, and the general public.
Essential Job Functions
Perform claims intake and file set up for assigned lines of coverage.
Maintain and distribute accurate, timely, and professional written correspondence.
Process claims payments, including settlements and other accounts payable, and provide notification on payments to TAC staff, defense and plaintiff’s counsel.
Manage files from within the risk information management system (RMIS), including timely and accurate input of claims related information, scanning, document uploading and storage.
Index and distribute all claims documents, mail and faxes as well as provide copying and filing services.
Prepare spreadsheets and reports.
Work with divisional and interdepartmental teams on projects to represent the Claims Division.
Perform other duties as assigned.
Experience / Education Requirements
- High school graduate or equivalent required. Associates’ or Bachelors’ degree preferred.
- A minimum of one (1) year of experience in a clerical environment required - claims environment preferred.
- Texas Department of Insurance all lines adjuster license preferred.
- Experience with insurance company, pool or third-party administrator preferred.
- Bilingual (Spanish) preferred.
- Prior auto physical damage claims and liability adjusting experience preferred.
Other Knowledge, Skills & Abilities
- Position requires excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
- Position requires good working knowledge of insurance and the claims process as well as legal terms related to claims.
- Position requires a high degree of professionalism and confidentiality in representing TAC in significant contacts with elected officials, members, claimants, and others.
- Must be proficient in use of personal computer and Microsoft Office Must have or develop proficiency in the risk information management system (RMIS).
- Excellent time management, attention to detail, and record keeping required.
- Must be able to function in a fast-paced environment with a high degree of efficiency, accuracy and the ability to prioritize tasks and requests.
- This is a member facing role and as a requirement for this position, you agree to sign the TAC Photo/Video Release Form allowing the use of your picture, likeness, image, and/or voice recording videos, and other posts to TAC social media accounts, webpages, promotional, and educational materials.
Physical Requirements
- May be required to remain in a stationary position for extended periods of time.
- May be required to lift or move boxes and designated TAC equipment, up to 25 pounds.
- May be required to stand, bend, kneel, reach or squat occasionally for extended lengths of time.
- May be required to climb stairs or a ladder.
- May require minimal travel.
LIMITATIONS AND DISCLAIMER:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
