Patrol / Control Desk Officer – Fremont
Patrol / Control Desk Officer – Fremont Full-Time | $24.69/hour
Job Overview
Prosegur Security is hiring a hybrid Patrol / Control Desk Officer for a premier corporate campus in Fremont, CA. This dual-function role splits time between active physical foot patrols and managing the campus Control Desk—monitoring CCTV, managing automated alarms, handling post dispatching, and controlling access systems.
Shift Schedule: • Wednesday – Sunday (11pm-7am)
Key Responsibilities & Operational Duties:
- Control Desk Operations: Monitor multi-screen CCTV camera systems, respond to alarm panels, and operate the Lenel 9000 access control system in real time.
- Access & Badge Management: Process access permissions, manage badge activity, and process electronic access requests.
- Dispatch & Communications: Answer incoming calls from interior guard posts, site employees, and clients; dispatch patrol officers and field personnel accordingly.
- Active Physical Patrols: Conduct thorough interior and exterior foot patrols across campus facilities to identify safety hazards, security breaches, and policy violations.
- Incident Escalation & Reporting: Initiate formal emergency escalation procedures, notify site leadership during critical events, and generate detailed electronic incident reports.
- Customer Service: Maintain a professional, approachable demeanor while enforcing site security rules and assisting visitors and staff.
Exclusive Site Perks:
- Client-Funded Paid Vacation: PTO funded directly by the client account.
- Free Onsite Gym Membership: Full access to a spacious fitness center with cardio gear, free weights, yoga studio, and CrossFit rigs.
• Account-Exclusive Health Package: Special medical and wellness coverage options tailored to this account.
- Weekly Pay & Advancement: Reliable weekly payouts with site priority for internal promotions.
- Corporate Discounts: Savings on travel, theme parks, and shopping via Working Advantage.
Qualifications & Critical Skill Sets:
- Valid California Security Guard License (Required).
- High school diploma or GED equivalent.
- Minimum 1 year of contract security experience.
- Tech-savvy with a strong willingness to learn and operate complex security platforms (Lenel 9000, camera VMS, and alarm monitoring panels).
- Dispatch, SOC, or Control Desk experience strongly preferred.
- Strong written/verbal communication skills; comfortable answering phones and managing multi-channel radio traffic.
- Physically able to conduct extended indoor/outdoor foot patrols in various weather conditions.
- Strict adherence to professional grooming and uniform standards (shirts tucked, neat presentation at all times).
Additional Benefits & Pre-Employment: Medical, Dental, Vision, 401(k), Disability, Paid Sick Days, and Daily Pay choices. Pre-employment criminal background check and drug screen required.
CA PPO 120931
At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largest security services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.
