Job Description – Director of Account Services
Department: Account Services
Reports To: Chief Sales Officer
About Us:
NPARALLEL + Atomic Props is an experiential marketing agency that transforms brand interactions into moments of connection through award-winning trade show exhibits, immersive brand activations, and innovative OOH advertising installations. Our company has won countless awards for our industry expertise and for being a top employer. We believe in our values and show up each and every day ready to bring our best selves.
Core Values - Balance, Courage, Exhibiting Good, Growth, Honesty, Integrity, Respect
The Role:
The Director of Account Services (DAS) serves as the senior strategic leader for multiple client accounts and account teams within the agency. This role combines high-level client relationship management, strategic brand leadership, and operational oversight. The DAS ensures exceptional delivery of marketing solutions, drives client growth, and mentors account leaders to deliver best-in-class service and results.
Accountabilities:
Client Leadership & Strategy
· Serve as the senior strategic advisor to key clients, understanding their business goals, challenges, and industry landscapes.
- Lead the development of integrated marketing strategies and campaigns that align with client objectives and drive measurable results.
- Oversee creative, media, and digital initiatives, ensuring brand consistency and strategic alignment across channels.
- Anticipate client needs, proactively identify opportunities for growth, and present strategic recommendations.
Team & Operational Leadership
- Manage and mentor a team of Account Directors, Managers, and Executives across multiple clients or business units.
- Oversee resource allocation, workload balance, and project profitability within the group.
- Partners with internal discipline leaders (Strategy, Creative, Media, Analytics, Production) to ensure seamless collaboration and delivery.
- Foster a positive, high-performing team culture focused on accountability, innovation, and client satisfaction.
Business Development
- Contribute to agency growth by identifying organic client growth opportunities and leading new business pitches.
- Develop proposals, scopes, and budgets for new or expanded client engagements.
- Maintain strong financial stewardship of client accounts, including forecasting and margin management.
Leadership & Culture
- Represent the agency’s values, vision, and strategic priorities to both clients and internal teams.
- Support the executive team in shaping agency operations, process improvements, and client service excellence.
- Champion innovation and creative thinking within your teams and across the agency.
Qualifications:
- 8+ years of experience in account management, client services, or marketing leadership roles (agency experience strongly preferred).
- Proven track record of leading multi-channel marketing programs and managing large-scale client relationships.
- Exceptional strategic thinking, presentation, and communication skills.
- Strong financial acumen with experience in budget management and forecasting.
- Demonstrated ability to lead, mentor, and inspire cross-functional teams.
- Bachelor’s degree in marketing, Communications, Business, or a related field (MBA a plus).
Key Attributes:
- Strategic and commercially minded with strong business acumen.
- Confident, articulate communicator with executive presence.
- Collaborative team leader who thrives in a fast-paced, creative environment.
- Solutions-oriented with a focus on delivering excellence and driving growth.
· Desire and ability to operate according to our Companies Core values: Respect, Integrity, Courage, Balance, Growth, Honesty, Exhibiting Good
Why Join Us?
Our 160,000-square-foot fabrication facility is a playground for makers, creators, and innovators. With custom machinery, cutting-edge tools, and limitless resources, we turn ambitious ideas into reality. At NPARALLEL + Atomic Props, you’ll be part of a team that’s shaping the future of experiential marketing—one extraordinary build at a time.
Base Salary - $130,000-$140,000 + eligible for incentive compensation
Pay: $130,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
