Job Title: Dining Room Manager
Location: Cincinnati, OH
About the Cincinnati Country Club
Established in 1895, the Cincinnati Country Club (CCC) is a prestigious private country club located in Cincinnati, Ohio. Our club offers a range of premier amenities including indoor and outdoor dining, 6 guest rooms, an 18-hole golf course, 9 tennis courts, 3 platform tennis courts, swimming pools, fitness and squash facilities featuring 5 singles courts and a doubles court. Conveniently situated just 10 minutes from downtown Cincinnati, the CCC is also surrounded by an affluent neighborhood with great private schools and public school district.
Description
The Dining Room Manager oversees all front-of-house operations, ensuring high standards of service, cleanliness, and member and guest satisfaction. Key responsibilities include supervising, training and scheduling staff, managing reservations and table setups, resolving member complaints, and coordinating with the kitchen. They are hands-on leaders, often managing inventory, enforcing health codes, and driving sales through service excellence.
Responsibilities
· Create, implement, and maintain ongoing training schedules and training materials for service staff, runners, and server assistants to ensure consistent service standards and professional development.
· Utilize POS systems to produce daily and meal-period revenue analysis, operational reports, closeout procedures, accurately charge members, create forecasts, generate revenue reports, and draft correspondence.
· Train staff on all aspects of POS systems and tablet (iPad) usage, direct pre-meal meetings and lead staff through all service styles (e.g. American, Russian, French, and buffet).
· Ensure the correct appearance, cleanliness, and safety of dining room areas, equipment, and fixtures; monitor equipment condition and report maintenance needs or concerns.
· Make recommendations for improvements to dining room service procedures, training methods, and floor plan layouts.
· Ensure the dining room and other assigned club areas are secure at the end of the business day.
· Maintain inventory of dining room items; ensure proper storage, organization, and accountability.
· Develop, oversee, and maintain the dining room reservation system.
· Monitor dining room labor budgets; adjusts schedules and staffing levels, including proper and timely staff cuts based on business volume, to ensure labor efficiency and adherence to financial goals.
· Attend scheduled staff and departmental meetings.
· Assist the Bar Manager in developing wine lists and beverage promotions.
· Perform other duties, projects, and responsibilities as assigned by the Food and Beverage Director.
Education & Experience
· High school diploma or GED required.
· A four-year college degree in Hospitality is preferred.
· Three years of dining room supervisory experience in private club.
- Alcoholic beverage certification is a plus
- Food safety certification is a plus
Requirements
- Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
- Push, pull or lift 50 pounds on occasion.
· Continuous repetitive motions.
· Ability to work in hot, humid and noisy environment.
Benefits
· Health insurance (60% paid by employer)
· Dental insurance
· Vision insurance
· Life insurance - $25,000 (no cost)
· Health savings account
· 401(k) retirement plan
· Vacation and Paid time off
· Employee meals
Work Location: In person
