Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
Symbotic is seeking a Service Operations Account Manager responsible for owning customer relationships across the installed base, with a focus on lifecycle management, system performance, and service program execution. This role leads proactive customer engagement around lifecycle events (end-of-life transitions, upgrades, retrofits) while ensuring alignment to contractual commitments and driving service revenue growth.
The Service Operations Account Manager acts as the primary interface between the customer and internal teams, translating technical needs into business outcomes, aligning cross-functional execution, and ensuring operational excellence across service delivery.
The Lifecycle Management Team is part of Symbotic’s Service Operations organization and is responsible for ensuring our robotics systems deliver long-term performance, reliability, and measurable business value. We partner closely with customer executives, site leadership, and collaborate cross-functionally with technology, engineering, and site operations teams to optimize installed systems, drive operational excellence, and extend asset life. Our focus goes beyond maintenance. We proactively identify and execute refurbishment, component upgrades, and modernization initiatives that enhance system capability, improve uptime, and maximize return on investment.
Communicate timelines, impacts, and status of upgrades, retrofits, and service activities.
Coordinate across Service, Engineering, Supply Chain, and Sales to support delivery of service programs.
If the site location is under construction, or as otherwise required in accordance with the applicable safety requirements for the work environment, you will be required to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com .
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $108,000.00 - $148,500.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
