Job Summary
Join our dynamic team as a Resident Manager or Assistant Manager for a vibrant mobile home community! In this role, you will be the heartbeat of the community, ensuring smooth operations, fostering positive resident relationships, and maintaining a welcoming environment. Your leadership will help create a safe, well-maintained, and engaging space where residents feel valued and supported. This position offers an exciting opportunity to combine property management expertise with exceptional customer service, all while managing day-to-day administrative and operational tasks.
Responsibilities
- Oversee daily community operations, including leasing, rent collection, and property maintenance coordination
- Manage lease agreements, rental contracts, and tenant records with precision and attention to detail
- Handle resident inquiries, resolve conflicts promptly, and maintain high levels of customer satisfaction through excellent communication skills
- Utilize property management tools such as Yardi and OneSite to track occupancy, rent payments, and maintenance requests
- Ensure compliance with Fair Housing regulations, landlord-tenant laws, Section 8 programs, LIHTC (Low-Income Housing Tax Credit), and other legal requirements
- Coordinate property maintenance activities, including routine inspections and facility repairs using CMMS (Computerized Maintenance Management System)
- Conduct regular financial budgeting and reporting to support community profitability and sustainability
- Facilitate client communication via phone etiquette, email correspondence, and in-person interactions to promote upselling of available units or services
- Manage conflict resolution among residents or staff using effective conflict management strategies
- Support team management efforts by supervising staff members, delegating tasks appropriately, and fostering a collaborative work environment
Qualifications
- Proven experience in property management or real estate administrative roles with familiarity in property leasing and tenant relations
- Strong knowledge of property management software such as Yardi, OneSite, Office tools (Microsoft Office), and property management tools like Client Relationship Management (CRM) systems
- Experience with legal administrative processes related to landlord-tenant law, Fair Housing regulations, Section 8 housing programs, LIHTC compliance, and contracts management
- Excellent customer service skills with the ability to communicate effectively via phone etiquette and in person
- Demonstrated ability to manage budgets, perform facilities management tasks, and oversee property maintenance activities
- Conflict management skills with a focus on negotiation and resolution strategies
- Ability to handle office responsibilities such as filing, documentation processing, and maintaining accurate records in compliance with legal standards
- Strong team management capabilities with experience supervising staff in a property or facilities setting
Join us in creating thriving communities where residents feel at home! We are committed to supporting your professional growth by providing an engaging work environment that values your expertise in property management while emphasizing exceptional service delivery.
Pay: $19.00 - $30.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
Work Location: In person
