The Delivery Driver Trainee will receive training to be able to achieve efficient and quality pick up,
relocation, delivery, installation and networking of office equipment in a safe manner. The Trainee will
be responsible for successful completion of the Delivery Driver Trainee program including proficiency in
equipment, technology, productivity and safety standards, including but not limited to:
- Completion of assigned Pro Tread Courses
- Meet driving standards including successful completion of Smith System Training, road test and safety compliance (i.e. hard brakes, accidents, driving violations, etc.)
- Display proficiency in phone usage (mobilelink, FMHH, DOT logs, Toner App, GPS)
- Display excellent customer interaction skills (pre-call, training on new device, networking,
- Internal/external customers
- Accurately complete pre/post trip inspections
- Successful completion of driver install program/training
- Loading and strapping proficiency
- Safety program involvement
Proficiency in use of delivery equipment (i.e. stairclimber, dolly, pallet jack, etc.)
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Upon completion of the trainee program, the trainee will be able to meet all job duties and
responsibilities listed below:
JOB DUTIES AND RESPONSIBILITIES
· Ensures equipment is safely delivered to the correct location. · Maintains log books in accordance with DOT regulations (Electronic or manual) · Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws · Performing pick-up of product at same time as delivery, thus minimizing costs · Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer’s existing address book, and provide basic customer training on printing standalone and network devices · Participation in Safety Programs. · Pre-calling customers · Achieves expected productivity levels associated with assigned workload and level of experience · Demonstrates good technical skills · Demonstrates excellent customer relation skills. · Identifies customer's needs and determines appropriate action; refers calls to appropriate party.
Provides constructive feedback to service and process team regarding networking and installation initiatives · Provides basic customer training on printing standalone and network devices. · Completes technical training on new equipment as required · Maintain professional appearance in driver uniform · Contacts the Dispatch and/or service department if technician is needed. · Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided. · Ensures equipment is properly loaded and secured in the boxed van/truck. · Use of phone to capture electronic customer signature upon completion of scheduled transactions. · Ensures all paperwork is signed and properly processed, as required. · Loading/ Off-loading trucks may apply. · Helps train new Delivery Drivers on new products & proper loading, where applicable. · Follows all accident/incident reporting guidelines and procedures · Conducts cycle counts and inventory reconciliation when required. · Reconcile inventory at the end of the day based on route completion and report discrepancies. · Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager. · Responsible for an inventory value of up to $1,000,000. · Overnight stays may be required. · Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required. · Performs other duties as assigned.
QUALIFICATIONS (Education, Experience and Certifications)
Required :
- Ability to drive a commercial vehicle according to FMCSR regulations.
- Valid and current DOT medical card is required
- Must maintain valid driver’s license in accordance with company policy.
- Minimum 6-12 months of medium-duty truck driving experience and/or other driving
experience is preferred.
- Successful completion of a pre-employment road test
- Be at least 20 years of age
- High school diploma or equivalent education is preferred.
- Ability to use maps and electronic GPS
KNOWLEDGE, SKILLS AND ABILITIES
- Must be able to physically handle oversized and overweight equipment.
- Identification of at-risk behaviors and have the ability to make quick corrections.
- Strong Customer service and Communication Skills.
Familiarity utilizing and learning smart phones and/or tablets with hand held electronic technology. · Basic computer skills. · Adequate technical skills to install/network equipment · Possesses methodical approach to resolving problems that could arise during their day. · Must have adequate reading, math skill, and ability to write legibly. · May be required to be certified on operation and use of warehouse equipment, i.e., forklift, stair climber, etc.*
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
- Working conditions could result in serious injuries if they don’t follow appropriate lifting or
moving procedures and/or the rules of the road.
- Frequent stooping, bending, squatting and kneeling are required to service equipment at floor
level
- Physical effort is required in the lifting of equipment weighing up to 100 pounds and the
moving of equipment that may weigh up to 1000lbs
- Work assignments are diversified. Interpret, comprehend and apply complex material, data
and instruction – prepare, provide and convey diversified information.
- Typically, a variety of conditions, including office, warehouse and van/truck environment with
adequate lighting and ventilation, and a normal range of temperature and noise level.
- There is frequent exposure to chemical solvents and cleaners
