At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.
Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.
GI Associates provides an excellent work-life balance and amazing benefits package including:
- No weekends
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No Holidays
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PTO & paid anniversary day
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7% GI Associates retirement contribution & 401(k) plan
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Medical, dental & vision insurance
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Flexible spending plan
- Short- & long-term disability
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Basic & supplemental life insurance
Job Summary
The Patient Access Specialist is responsible for scheduling appointments for all GI Associates’ providers and locations while providing an exceptional customer experience.
Essential Duties & Responsibilities
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Scheduling Operations
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Answers a high volume of phone calls daily to schedule patient appointments (office visits and procedures) and answer scheduling inquiries
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Collects and verifies patient registration information including demographics, insurance, extensive health history and other data consistently and accurately
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Understands the patient journey to GI including screening procedures, diagnostic procedures, procedure recalls, self-referral and provider referrals
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Guides patients to appropriate provider and location based on established status, level of care, health system, proximity and patient preferences
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Understands basic GI anatomy, physiology, procedures and treatments
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Understands basic health insurance coverage information
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Communicates medical inquiries and patient urgency to clinical team members (clinical/physician support team, system partners, etc.) in a timely and appropriate manner
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Works closely with the business office on scheduling relating to insurance
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Coordinates timely delivery of digital or mailed paperwork for upcoming patient appointments (prep instructions, etc.)
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Productivity
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Consistently meets individual department productivity goals
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Technology
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Proficiency entering data and other clerical tasks (fax, email, copier)
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Proficiency using Microsoft products including Outlook, Teams, SharePoint, Word and other applications as necessary
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Proficiency using multiple electronic medical records (gGastro and Epic)
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Proficiency using company phone system
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Professionalism & Teamwork
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Collaborates with all departments within the organization and external partners to ensure an exceptional patient experience
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Showcases a professional and positive attitude
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Treats all patients and team members with respect and dignity
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Flexible in meeting the needs of the department
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Maintains a safe, clean and organized work environment
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Adheres to all current and future guidelines set forth in the GIA Employee Handbook and other policies & procedures as appropriate
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All other duties as assigned
Minimum Requirements
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High school diploma or equivalent
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3+ year of customer service experience
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Available to attend meetings before/after business hours
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Proficiency with computers and technology
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Experience using Microsoft software (Outlook, Teams, Word, etc.)
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Open to adapt, learn and grow in a fast-paced health care environment
Desired Qualifications
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Call center or scheduling experience
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Medical knowledge and/or experience
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Health insurance knowledge and/or experience
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ABROE certification (can be completed after hire)
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Fluency in Spanish highly desirable
Physical Requirements
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Ability to hear and speak sufficiently to communicate over the phone and in person
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Ability to remain stationary/seated for 90% or more of the workday
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Ability to wear a headset
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Ability to efficiently operate a keyboard, phone and other office equipment
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Ability to reach overhead and bend down at workstation when needed.
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Ability to occasionally lift up to 10 pounds when moving boxes/packages at the office
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Ability to use the stairs in case of elevator outage
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