Arc Home is adding an experienced Mortgage Specialist to our Team who will work 9:00am - 6:00pm Pacific Time, regardless of your physical location within the United States. Priority will be given to candidates who live in the Pacific or Mountain time zones.
We're looking for someone who can support clients professionally, manage a high volume of requests, understand mortgage systems/processes, and solve problems accurately and timely.
The Mortgage Specialist, known internally as a SPARC Assist Specialist, will be responsible for providing a one stop support center for Brokers, Correspondents and Account Executives to get assistance registering and submitting new loans in our LOS system.
Essential Job Functions:
- Provide new client introduction to Portal. This would include but is not limited to initial upload through initial disclosure and submission to Opening.
- Conducts Welcome Calls and client facing trainings as needed
- Respond to phone and email inquiries from clients requesting assistance within agreed upon SLAs
- Provide client password reset assistance as needed
- Utilizes Sales Enablement created resources in the education of clients and Account Executives
- Follows the tenets of a quality interaction as defined in the Client Support Group Call Rubric
- Adhere to Sparc Assist Communication Standards in all internal and external communication
- Assist clients with running AUS findings and clearing AUS errors within LOS.
- Issue Portal and appraisal ordering credentials
- Troubleshooting errors and stops in submissions
- Provide exceptional customer service to clients, Arc Home team members and all third parties throughout the loan process, assisting in multiple facets where needed.
- Perform such other tasks as may be assigned by your manager and/or senior management.
Position Qualifications:
- Proven success working in fast-paced, high-volume environments
- Excellent verbal and written communication and customer service skills
- Experience with Microsoft Office Suite including Teams
- Precise attention to detail
- Professional demeanor
- High level of integrity
- Team-player with selfless attitude
Education and Experience:
- High School diploma/GED required; Bachelor’s Degree from an accredited university or college preferred
- 1-3 years of mortgage operations experience
- Experience with a Loan origination system (LOS)
At Arc Home, we prioritize life-work balance, ensuring our team members feel supported both personally and professionally:
- Comprehensive Health Benefits: We offer competitive health, dental, and vision plans, as well as life and disability insurances. Additional supplemental insurance options are also available. Eligibility starts the 1st of the month after your start date.
- Paid Time Off (PTO): PTO starts accruing from your first day of employment, allowing you to take the time you need. We also observe 10 paid holidays annually.
- 401(k) Retirement Savings Plan: We provide a Safe Harbor 401(k) plan with a generous company match to help you build a secure financial future. You can choose between Traditional and Roth 401(k) options.
- Friends & Family Loan Program: Team Members and their family and friends can take advantage of discounted rates on home purchases or refinancing through this exclusive program.
About Arc Home:
Arc Home LLC, founded in 2016 excels in providing wholesale mortgage brokers and correspondent lenders with specialized Non-QM lending solutions. Our approach centers on delivering smooth and efficient transactions, backed by innovative lending products and market-leading pricing strategies. We continuously enhance our portfolio to align with market trends, ensuring our clients have access to a broad spectrum of mortgage options.
As a top 10 Non-QM lender, Arc Home is not just committed to current excellence but also to future innovation in the mortgage industry. Alongside our comprehensive suite of standard agency mortgage programs, we are continuously expanding our range of specialty mortgage solutions. This forward-thinking approach is bolstered by the support of our parent organization, Angelo, Gordon & Co., L.P. (“TPG Angelo Gordon”), enabling us to develop new products.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.
