JOB MISSION
The mission of the Clinic Operations Manager at ACES is to elevate the standards in the treatment of Autism by providing administrative support to ACES’ clinical staff.
JOB SUMMARY
The role supports clinic operations through strategic scheduling, staff coordination, and client engagement to ensure optimal service delivery and prescription fulfillment. It involves managing Behavior Interventionist (BI) onboarding, performance, and satisfaction, while collaborating with HR and Clinical Directors to address staffing needs and retention. Additionally, the position oversees front desk duties, facility maintenance, and promotes center events to enhance client experience and operational efficiency.
ESSENTIAL JOB RESPONSIBILITIES
Working under the Clinical Director, essential job responsibilities include, but are not limited to:
The foregoing job responsibilities are illustrative only and are not meant to be exhaustive. ACES reserves the right to change, amend or modify the job description/responsibilities at any time and in its sole discretion.
REQUIRED QUALIFICATIONS
- Minimum of a high school diploma
- Minimum of 4 years of experience in a professional office environment
- Previous experience in a front desk or administrative support role
- Strong background in customer service; experience in client-facing roles preferred
- Demonstrated ability to work independently with minimal supervision
- Proficient in Microsoft Office Suite and other relevant software, including email, internet applications, databases, and project management tools
- Exceptional organizational, time management, and multitasking skills
- Maintains a professional demeanor, positive attitude, and polished appearance
- Excellent verbal and written communication skills
- Ability to adhere to strict protocols and maintain compliance with HIPAA regulations
- Comfortable working in a fast-paced environment with daily deadlines
- Receptive to feedback and adaptable to changing priorities
PHYSICAL REQUIREMENTS
- Ability to exert up to 10 pounds of force and lift/move up to 15 pounds
- Ability to sit for long periods of time (up to 3 hours at a time) during the scheduled workday
Additional Information
ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status.
