BMW OF MORRISTOWN is looking for talented and outgoing individuals for our BDC and our new team members will be responsible for handling sales calls and internet leads, as well as confirming sales appointments. Alsom performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).
Responsibilities:
- Lead Management: Handle inbound and outbound leads via phone, email, and other communication channels.
- Customer Engagement: Build rapport with potential customers, understanding their needs and preferences.
- Appointment Scheduling: Coordinate appointments for prospective buyers to visit the dealership for test drives and consultations.
- Follow-up: Conduct timely follow-ups to nurture leads and guide customers through the sales process.
- Database Maintenance: Update and maintain customer information in all the dealership systems.
- Collaboration: Work closely with the sales team to ensure seamless communication and a smooth handover of leads.
Qualifications:
- High school diploma or equivalent.
- Proficiency in using CRM software and other sales tools.
- Availability to work weekends and evenings as needed.
- Exceptional verbal and written communication abilities.
- Dedication to providing an excellent customer experience.
- Strong organizational and multitasking capabilities.
- Ability to collaborate effectively with the sales team and other departments.
- Basic understanding of sales processes and a willingness to learn.
- Ability to adapt to a fast-paced and dynamic work environment.
Job Type: Full-time
Pay: $45,000.00 - $82,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Sales: 2 years (Required)
- English: 2 years (Required)
- Negotiation: 2 years (Required)
- CRM software: 2 years (Required)
Work Location: In person
