The Loan Processor / Administrative Support position supports the Bank’s lending function by preparing, organizing, reviewing, and maintaining accurate loan documentation and loan files from application through post-closing. This position also provides administrative support to lenders, loan operations, and Bank management by assisting with correspondence, scheduling, file organization, report preparation, customer communication, departmental records, and other office support functions. The position assists customers with routine loan-related questions, coordinates with internal departments and third-party service providers, and helps ensure loan processing and administrative activities are completed accurately, timely, confidentially, and in accordance with Bank policies, procedures, and applicable regulatory requirements.
High school diploma or equivalent required. Associate degree or prior banking, lending, loan operations, loan processing, title/closing or financial services preferred. Must possess strong attention to detail, organizational skills, accuracy, confidentiality, professionalism, and the ability to manage multiple priorities in a deadline-driven environment. Knowledge of lending procedures, loan documentation, collateral tracking, file maintenance, Microsoft Office products, and general office equipment is preferred. Must have effective verbal and written communication skills, professional customer service skills, basic math and data entry skills, and the ability to work cooperatively with customers, coworkers, management, and service providers. Must be able to learn and use Bank systems, follow established procedures, maintain organized records, prepare routine correspondence and reports, identify documentation exceptions, and escalate questions or concerns to the appropriate lender, loan operations, or other bank personnel. This position is responsible for following established lending procedures and identifying and escalating documentation or processing issues; interpretation of regulatory requirements, underwriting decisions, and final approval authority remain with the appropriate bank personnel. Ability to learn and apply lending procedures and documentation requirements with a high degree of accuracy.
The Loan Processor / Administrative Support position plays a critical role in supporting an exceptional customer and lending experience throughout the loan process. Expectations for this position require an ongoing focus on accuracy, organization, confidentiality, and building solid working relationships with customers, lenders, loan operations, Bank management, and third-party service providers. Employees should provide customers and internal partners with a positive experience that includes undivided attention, straightforward and knowledgeable support, timely communication, and a strong commitment to ensuring the Bank’s lending documentation and administrative processes are completed accurately. Consistency in loan processing, file maintenance, documentation requirements, regulatory requirements, and administrative support procedures is expected from this position. Our goal is to simplify the lending experience and deliver outstanding service and support to every customer, every time.
SCHEDULING:
Full-Time Position
32-40 hours per week - Schedule will be established and communicated in advance monthly.
Hours will vary depending on coverage needs from:
8:00am-5:00pm Monday-Friday
