JOB
The Revenue Collection Specialist I performs administrative work in support of an operating section of the Treasurer’s Office. The areas of responsibilities include routine cashiering and accounting, customer service, delinquent collections, and/or supporting DMV Select services and transactions. Does related work as required. Work is performed under regular supervision.
The Revenue Collection Specialist I position is part of Stafford County Treasurer’s Office Career Ladder. Advancement is based on demonstrated proficiency in performing the assigned functions, demonstration of core competencies, completion of required classes, and is at the discretion of the Treasurer.
The hiring range for this position is $20.60/hour to $28.33/hour based on experience.
The full salary range for this position is $20.60/hour to $36.05/hour to provide opportunity for growth and development. EXAMPLE OF DUTIES
- Performs routine cashiering and financial transactions, receiving large sums of money from fees, taxes, permits, licenses, bills, fines, tickets, or other sources and operating electronic cash register and other office equipment;
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Accurately processes and verifies daily deposits and transaction activity;
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Receives, opens, and prepares mail for processing;
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Processes incoming and outgoing mail, billings and payments; stuffs envelopes, pulls bills, sorts mail, performs mail distribution, and helps prepare routine forms;
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Sorts payments in specific categories in order to prepare them for processing on the remittance processor;
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Responsible for the preparation, scanning, and indexing of all financial record documents to ensure the timely and accurate availability to the County;
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Answers the telephone and greets walk-in customers; assists customers with tax account and general information; refers them to other personnel as appropriate;
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Provides in-person customer service to delinquent County taxpayers and debtors;
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Researches and resolves routine problems with taxpayer's accounts;
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Explains tax policies and regulations to customers;
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Processes dog license applications, payments and vaccination forms, and issues County dog licenses;
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Composes and prepares correspondence, memos, and other routine documents;
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Appropriately refers unusual and complex inquires and issues to supervisor;
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Releases DMV registration holds after verifying payment either in person or through the online dashboards;
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Verifies, analyzes, and communicates with taxpayers regarding their account status in the Debt Set Off and DMV Systems;
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Assists the Tax Enforcement Division in the collection functions of the department by routing calls to and by bringing to the attention of the appropriate personnel for set off debt, elderly tax relief, disability tax relief, to remove Department of Motor Vehicles (DMV) stops, and/or to stop a collection letter;
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Performs related tasks as required.
SUPPLEMENTAL INFORMATION
Any combination of education and experience equivalent to High School Diploma or equivalent and one (1) to two (2) years of experience in cashiering, customer service, accounting, and/or secretarial work.
