Drive effective partnership with customer accounts, communicate to deepen understanding of customer business processes, buying procedures, needs and requirements, and expectations for service in order to recommend specific products and solutions .
Analyze historical and recent sales data against customer forecasting to ensure procurement and inventory are complementary to the customer’s and MRC Global operational objectives .
Prepare periodic reports (weekly, monthly, quarterly, annually, and ad-hoc) as required.
Research and develop information on new projects.
Partner with branches and other internal resources to investigate and resolve all customer complaints promptly.
Evaluate the source of the problem and follow to resolution.
Assist in customer retention strategies by consistently illustrating MRC Global value proposition in conjunction with evolving customer needs .
Travel to meet customers and to aggressively serve as the source for customers’ required supply chain information, maintaining consistent contact with customers .
Handle confidential information related to vendor costs, operating statements, and other financial information vital to MRC Global.
Provide analytical and administrative support to initiatives in order to communicate insights, decisions, and progress to management.
Use critical thinking skills to analyze and problem solve with data supplied from customer, supplier, and internal sources.
Develop supply solutions for low-stock and overstock items to improve inventory performance.
Work on initiatives with cross-functional teams in supply chain, operations, and sales to maximize customer service and inventory efficiencies.
