Director of Training and New Store Openings
The Director of Training is a hands-on field leadership role responsible for driving operational excellence, talent development, and consistent brand standards across Dunkin franchises network. This position focuses on in-store training systems, coaching managers and above restaurant leaders, and day-to-day performance improvement to deliver great guest experience, strong retention, and profitable results.
Develop, deliver, and standardize in-store training programs, certification checklists, and new-hire onboarding.
Coach store managers, through live shift training, feedback sessions, and performance conversations.
Identify high-potential team members and support internal promotions and career paths.
Ensure training aligns with Dunkin’ brand standards, food safety, and operational procedures.
Conduct regular site visits and rush-hour observations; create and follow up on daily/weekly improvement plans.
Partner with Area Restaurant Leaders, store managers and Hiring and recruiting leadership on staffing levels, retention, labor, and execution.
Support culture resets by modeling teamwork, accountability, guest-first habits, and brand standards.
Drive consistency in product quality, speed of service, cleanliness, and guest experience.
Assist with new product rollouts, including training, sampling, and in-store execution.
Track and report progress on training completion, and operational KPIs.
Work closely with the owner/operator, Director of Operations or Above Restaurant leaders, and store leadership teams.
Provide clear expectations, coaching, and accountability for managers and teams.
Support opening/closing standards, shift readiness, and overall restaurant performance as needed.
Maintain accurate records related to training, certifications, and performance follow-through.
New store opening and Management training
Minimum 5+ years of QSR and above restaurant management experience
Strong coaching, communication, and interpersonal skills; comfortable training on the floor during peak periods.
Ability to standardize processes, build simple systems/checklists, and drive consistent execution.
Willingness and ability to work in stores 6 days per week, including early mornings, weekends, and peak dayparts as business needs require.
Able to travel to locations within Georgia.
Knowledge of Dunkin’ brand standards, food safety, and QSR operations required.
High school diploma or equivalent required; further education or hospitality/training credentials a plus.
Benefits
Competitive base salary + performance incentives
PTO / paid time off
Employee product discounts / free or discounted food and beverages
Medical, dental, vision, and other insurance options
Dunkin, ZSC Enterprises
