The Inova Center for Personalized Health is looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time day shift: Monday- Friday, 8:30 a.m. to 5:00 p.m .
Training hours may differ from core schedule during first 5-7 weeks.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits:
- Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off and paid parental leave.
Patient Access Associate 1 Job Responsibilities:
- Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
- Selects an appropriate method of communication for audiences and adjusts communication style when needed.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
- Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
- Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
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Minimum Qualifications:
- Education: High School Diploma or GED
- Experience : 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).
Preferred Qualifications :
- 2 years customer service experience or 1 year experience in a healthcare setting.
English-Spanish bilingual preferred.
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Secondary Location (as needed)
3289 / 3299 Woodburn Road
Additional Assignment Flexibility
- Based on business needs, team members may be scheduled to support locations outside the listed departments.
