Who are we looking for?
If you are a hard-working, dependable, problem solver looking for a growth-focused, family-oriented company then we are looking for you! This position requires a self-motivated, enthusiastic, positive minded individual with a great work ethic, customer service mindset and solid customer service acumen. You can work well individually and thrive connecting with customers. You have a strong ability to build trusted advisor relationships quickly. You are a great listener to what is said and unsaid. You are comfortable, and possibly excel at, negotiating services for value. The ideal candidate will have familiarity with the construction and remodeling industry and will always search for and contribute to process improvement. The role will be responsible for showroom and telephone customer intake, scheduling customer visits, entering important data into our CRM tool, and other duties as assigned. We are looking for someone who is ready to take on daily challenges and is also willing to learn new processes!
Job Responsibilities
- Receive customers in showroom and outreach by phone
- Capture important customer data including preferences,needs, wants, desires, big picture/little picture details and entering into CRM tool
- Evaluate and respond to daily leads generated via email/referrals/proposals and conducting audits to ensure follow-ups are complete
- Able to guide a conversation through the purchase funnel, emphasizing product features and benefits, customer value, service, product features and benefits
- Work collaboratively with management to schedule customer visits, minimizing schedule conflicts, rework and errors
- Provide recommendations to the marketing team for sales collateral
- Support a pipeline of sales opportunities and work with the leadership to pursue them
- Monitor competitors and market conditions
Who You Are
- Servant Leader, Great Example, Teacher, and Manager
- Good written and verbal communication skills
- Results driven
- Minimum of 2 years of professional work experience in customer service functions (construction related industries preferred)
- Strong organizational skills and attention to detail
- Skilled with multi-tasking, prioritize appropriately and managing time to meet established deadlines. Two-year Associate’s Degree, its equivalent, or higher education (combination of school and work experience may be substituted)
- Working knowledge in Microsoft Office Suite
Must be:
Preferred Skills
- Lead generation tactics (Social Media, Email campaigns, Events)
Working Conditions (environmental characteristics)
- Dust (occasionally tracked in the office by warehouse personnel, mask use as needed)
- Internal/External Vendor/Customer Relationship management
Who We Are
For over 25 years, Star Marble & Granite is Washington D.C. area's premier supplier of commercial and residential remodeling and stone fabrication services including marble and granite kitchens, bathrooms, and bar countertops. Initially founded with a focus on stone fabrication, over the years the company has further expanded its capabilities with divisions focused on commercial construction, development, and residential remodeling. Our team of architects, designers, fabricators and installers who work diligently with our customers to ensure that their desires are reflected accurately in each and every final product. The company operates a showroom and production facilities in the DC-Maryland-Virginia (DMV) area and serves the greater part of the Mid-Atlantic region. With a commitment to quality, detail, service, and community, Star Marble & Granite has established itself as an industry leader.
Pay: $15.00 - $18.00 per hour
Work Location: In person
