Job Description:
Charter Road Hospitality, Inc. is a hotel management company in Oxford, Mississippi, operating 4 highly recognizable brand hotel properties. The ideal candidate will have at least 2 years hotel management experience. Experience at a Hilton brand and/or Hampton Inn property is preferred. Pay will be based on candidate's level of experience.
Position Description is as follows:
1. Ensures efficient and effective operation of the Housekeeping, Front Office/Desk, Maintenance, Food and Beverage, Special Events, Sales and Security areas. Oversees implementation of all Hotel operational and human resource policies and procedures.
2. Recruits, interviews and selects new employees; disciplines and discharges employees when necessary. Supervises training of all personnel. Evaluates employee performance. Conducts staff meetings. Keeps accurate and detailed documentation of personnel discipline issues, utilizing forms and procedures provided by CRH. Assists department supervisor to document thoroughly, legibly, and in line with CRH’s expectations.
3. Serves as guest relations officer for the hotel. Assures all guest complaints are resolved immediately, speaking with the guest personally whenever possible. Promotes 100% guest satisfaction throughout property. Ensures that guest related issues are resolved in a manner consistent with the company’s goal and objectives and instills 100% guest satisfaction objective to all associates.
4. Maintains a close, professional relationship with individuals and contacts important to the operation of the hotel. Receives and follows through on all letters, social media communication, emails, and telephone calls to the hotel.
Requirements:
Requirements:
To do this kind of work, you must be able to:
-read and interpret business records and statistical reports.
-use mathematical skills to prepare budgets.
-analyze and interpret established policies.
-understand the government regulations covering business operation.
-make business decisions based on production reports and similar facts as well as on your own
experience and personal opinions.
-see differences in widths and lengths of lines such as those on graphs.
-deal with the general public, customers, employees, and government officials with tact and courtesy.
-plan and organize the work of others.
-change activity frequently and cope with interruptions speak and write clearly.
-accept full responsibility for managing an activity.
-ability to display a positive attitude towards guests, employees, and co-workers.
-see issues through completion and have enough foresight to eliminate potential problems before they arise
-Display and attitude of servant leadership
Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree. Reaching. Handling.
---------------------------------------------------------------------------------------------------------------------------------------Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes.
---------------------------------------------------------------------------------------------------------------------------------------Math Skills: Requires mathematical development sufficient to be able to deal with system of real numbers; apply fractions, percentages, ratio and proportion.
---------------------------------------------------------------------------------------------------------------------------------------Language Skills: Must have developed language skills to the point to be able to read newspapers, periodicals, journals, and manuals; write business letters, summaries, and reports, using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
---------------------------------------------------------------------------------------------------------------------------------------To do this job, you must have the following amount of total education and/or experience:
-High School Education, or equivalent
-Must be pleasant, poised, able to deal with the public.
-Must have prior hospitality experience.
-Willingness to comply with good grooming standards
-Must be ServSafe Certified
Work Remotely
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel/Hospitality: 1 year (Required)
- Management: 2 years (Preferred)
Work Location: In person
