Job Overview
About the Role
We are looking for a friendly, dependable, and motivated Front Desk Associate to join our team! As the first and last impression for our guests, you will play a key role in creating exceptional guest experiences while working in a fast-paced, team-oriented environment.
This position is primarily scheduled on PM shifts (3:00 PM – 11:00 PM). During your first few days of employment, training will take place on the AM shift (7:00 AM – 3:00 PM) alongside the Front Desk Manager to make sure you feel confident and prepared before transitioning to your regular schedule.
Availability Requirements:
- Full-time (minimum of 4 days per week)
- Must be available to work Fridays and Saturdays
- Flexibility to work holidays and additional shifts as business demands is preferred
What You'll Do
- Welcome guests with genuine hospitality and professionalism
- Complete guest check-ins and check-outs efficiently and accurately
- Answer phones, respond to guest requests, and resolve concerns with a positive attitude
- Manage reservations and process payments
- Balance multiple priorities while maintaining excellent guest service
- Communicate effectively with housekeeping, maintenance, and other departments to ensure a seamless guest experience
- Assist with lobby cleanliness and organization
- Support teammates wherever needed—not just at the front desk—because great hotels succeed through teamwork
What We're Looking For
The ideal candidate is someone who:
- Enjoys helping people and creating memorable guest experiences
- Thrives in a fast-paced environment and can effectively multitask
- Is dependable, punctual, and takes pride in their work
- Communicates professionally with guests and coworkers
- Works well independently while also being an exceptional team player
- Is willing to step in and assist other departments when needed
- Maintains a positive attitude, even during busy shifts
- Is eager to learn, grow, and continuously improve
Our Culture
At Aimbridge Hospitality, our success is built on our core values. We're looking for someone who embodies these principles every day:
- Think We. Not Me. – Put the team first and contribute to a positive workplace.
- Be Inclusive. Be Respectful. Be Curious. – Treat everyone with kindness, respect, and an open mind.
- Become Better. Every Day. – Take initiative to learn, improve, and grow.
- Think Like A Guest. Act Like An Owner. – Make decisions that create outstanding guest experiences while taking pride in our hotel's success.
If these values describe how you approach your work, you'll fit right in.
Qualifications
- Previous customer service experience preferred (hotel experience is a plus, but not required)
- Comfortable using computers and learning hotel management software
- Strong problem-solving and communication skills
- Ability to stand and walk for extended periods
- Must be reliable and able to work the required schedule
Why Join Our Team?
We're looking for more than someone to answer phones and check guests in—we're looking for someone who wants to be part of a team that supports one another, takes pride in what we do, and creates exceptional experiences for every guest who walks through our doors.
If you're someone who enjoys working with people, values teamwork, and isn't afraid to jump in wherever help is needed, we'd love to meet you!
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Health insurance
Work Location: In person
