K9 Resorts, the industry leader in luxury boarding and dog daycare is looking for an energetic, organized, business-minded individual who will assist our management team to lead the team as a Supervisor. This person should be passionate about dogs and upon successful completion of training, you can even bring your beloved to work with you for free! We are looking for employees that are interested in career progression as we continue to build out our franchise throughout the Houston area.
ABOUT YOU:
- You love dogs.
- You’re fast-paced and self-driven with a strong sense of urgency.
- You’re organized and detail-oriented.
- You thrive when you have multiple challenges on your plate.
- You like meeting and interacting with new people.
- You like to work with others and build a teamwork consensus
- You’re lively, enthusiastic and a very strong communicator.
IF YOU ARE SEEING YOURSELF IN THESE WORDS, WE’D LOVE TO TALK TO YOU ABOUT OUR SUPERVISOR ROLE.
Title: Supervisor
Supervisors often exemplify a few characteristics; they are energetic, enthusiastic, and have the ability to lead people. They must love working with people and dogs. They will assist the General Manager in day-to-day operations, while also overseeing employees in all aspects of the resort. They need to have the ability to fill in wherever they are needed at any given time, in addition to possessing strong customer service skills. Previous experience is preferred; however, it is not required. Weekend and holiday hours are required.
Essential Job Functions:
- Carries out and attains the mission and goals of the business.
- Assure all guests are cared for in compliance with the company goals.
- Maintain a strong resort culture and lead by following Company Values and Mission.
- Ensure health and safety of our furry friends and our workforce.
- Empower employees to take responsibility for their jobs and goals. Delegates responsibilities and expect accountability and feedback.
- Monitor/measure customer satisfaction.
- Ensure the staff is always in proper uniform.
- Well-organized and detail-oriented.
- Responsible for assisting the GM/Owner in the running of the business.
- Supervises all Front-End Staff and Back-End Staff when acting as Manager on Duty.
- Opens/Closes building.
- Has the ability to complete any job requirement of any staff member except the owner.
- Leads by example by coaching all on contributing to a positive team-oriented culture
- Always monitoring staff in every task and interaction to ensure 100% compliance with Operations Manual; retrain any discrepancies large or small.
QUALIFICATIONS:
Education and Experience:
- Preferred 2 years’ experience in pet boarding / shelter environment; Vet Tech experience is a plus!
- Managerial experience recommended but not required
Job Requirements:
- Must love dogs
- Customer service-oriented, excellent communication skills, flexibility, problem-solving and multi-tasking skills, teamwork mentality
- Must be trained and approved through K9 Resorts training program.
- Must complete all K9 Resorts Certification programs.
- Must work any shift outside of their schedule upon managers request.
- Weekend and Holiday hours are required.
Technical Skills:
- Computer skills including knowledge of Google Docs.
- Proficient written and spoken communication skills.
- Knowledge and experience in business, supervision & management.
- Excellent public speaking skills
Personal Characteristics:
- Outstanding interpersonal relationship building and employee coaching and development skills.
- The ability to retain a high level of confidentiality.
- Stress tolerance – must be able to remain calm under highly stressful and unexpected situations.
- Must be dependable and responsible.
- Must be able to communicate with all types of people, remain calm, mediate and problem solve.
- Must be of moral and ethical character.
- Salesmanship personality and comfort.
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- A commitment to never let staff/clients see you sweat
- High level of confidence
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys work that requires frequent shifts in direction
- Achievement-oriented -- enjoys taking on challenges, even if they might fail
- Autonomous/Independent -- enjoys working with little direction
- High stress tolerance -- thrives in a high-pressure environment
Company Description
K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.
Benefits
We offer competitive compensation along with a comprehensive benefits package, including a discount on all services and free dog daycare when onsite working.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Split shift
Ability to Commute:
- Houston, TX 77008 (Required)
Work Location: In person
