About Dovida
Dovida is a leading global provider of in-home care. We help people to live the life they want in the comfort of their own home for as long as possible. Our "We are CARE" philosophy — Compassionate, Accountable, Respectful, and Ethical — guides everything we do.
About the Role
This is a full-time, on-site position in Omaha, NE.
The Quality & Compliance Manager is responsible for developing, implementing, and maintaining comprehensive quality assurance and regulatory compliance programs across all Dovida care delivery operations, both franchised and company-owned. This includes regulatory compliance, home care quality assurance, and brand standards monitoring. This role serves as the subject matter expert and hands-on leader for federal, state, and local regulations governing in-home care services, ensuring that all franchise locations deliver safe, high-quality care while meeting or exceeding applicable licensing, accreditation, and operational standards. The Quality & Compliance Manager works collaboratively with franchise owners, field support teams, and executive leadership to build a culture of care delivery excellence, continuous improvement, and accountability.
What You'll Do
- Monitor and interpret federal, state, and local regulations governing home care, home health, and personal care services across all franchise markets.
- Coordinate and support franchise locations and lead company-owned locations through initial licensure applications, renewals, and change-of-ownership processes.
- Serve as primary point of contact during state inspections, investigations, and corrective action processes involving corporate owned locations.
- Design and oversee a system-wide quality assurance and performance improvement (QAPI) program aligned with best practices and accreditation standards—to include regulatory compliance, care quality assessment, and brand standards compliance.
- Establish key performance indicators (KPIs) for care quality, client satisfaction, caregiver competency, and operational compliance.
- Author, maintain, and update the corporate policy and procedure manual to reflect current regulatory requirements and company best practices.
- Develop and distribute compliance toolkits, job aids, and reference guides for franchise use.
- Design and deliver compliance training programs and webinars for franchise owners, administrators, supervisors, and caregivers.
- Develop orientation and onboarding content related to regulatory requirements and care and brand quality standards.
- Develop and execute an annual compliance audit calendar covering all franchise and company-owned locations.
- Conduct on-site and virtual audits of clinical records, personnel files, operational processes, and physical environments to ensure compliance with Dovida operations manual.
- Oversee the incident reporting and management system, ensuring timely reporting, investigation, and resolution of client and caregiver safety and compliance events.
- Lead accreditation preparation and maintenance activities for applicable accrediting bodies.
What We're Looking For
- Bachelor’s degree in Healthcare Administration, Nursing, Public Health, or a related field required. Advanced degree preferred.
- Current Registered Nurse (RN) licensure preferred; not required for candidates with equivalent healthcare compliance credentials.
- Certified in Healthcare Compliance (CHC) or Certified Compliance and Ethics Professional (CCEP) preferred.
- ACHC, CHAP, or Joint Commission surveyor or consultant experience preferred.
- At least 8 years of progressive experience in quality, compliance, or regulatory affairs within a home care, home health, hospice, or related healthcare setting.
- Demonstrated experience managing regulatory surveys or accreditation reviews at scale.
- Franchise or multi-site healthcare operations experience strongly preferred.
- Demonstrated experience developing and delivering compliance training programs.
- Experience with compliance management, audit, or HRIS platforms preferred.
- Comprehensive knowledge of federal and state home care and home health regulations, HIPAA, OSHA, and related standards.
- Strong analytical skills with the ability to interpret complex regulatory language and translate it into actionable operational guidance.
- Excellent written and verbal communication skills, including the ability to prepare clear, professional compliance reports and training materials.
- Demonstrated ability to influence and build relationships with franchise owners, field teams, and executive leadership.
- Highly organized with the ability to manage multiple priorities, deadlines, and geographic markets simultaneously.
Additional Work Requirements
- Full-time, on-site in Omaha, NE.
- Ability to travel up to 30–40% to franchise locations as needed.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
