!!!!!DO NOT CALL THE OFFICE ABOUT THIS POSITION!!!!!
Balanced Chiropractic is a fast-paced clinic focused on creating an at-home atmosphere for each and every client. We take pride in delivering a warm, welcoming experience from the moment a patient walks through the door — and our front desk team is the heartbeat of that experience. We are searching for a Receptionist who can multitask while keeping a watchful eye on the office floor and patients. Any applicant must be well-spoken, trustworthy, and able to work confidently without direct supervision.
WHO YOU ARE
- Warm & personable — patients feel at home the moment they arrive
- A natural multitasker — manages phones, walk-ins, and admin without dropping the ball
- Trustworthy & discreet — handles sensitive patient info with full HIPAA compliance
- Self-directed — keeps the front running smoothly without being micromanaged
- Cool under pressure — stays composed and professional in a busy clinical setting
- Detail-oriented — accurate intake, scheduling, and payment collection every time
RESPONSIBILITIESPatient Experience & Front Desk Operations
- Greet every patient warmly upon arrival and create a welcoming, professional atmosphere
- Monitor the waiting room and office floor to ensure patients are comfortable and seen in a timely manner
- Check patients in and out efficiently, verifying demographics and insurance information at each visit
- Communicate wait times, delays, or provider updates to patients proactively
- Maintain a clean, organized, and inviting front office at all times
Scheduling & Appointment Management
- Answer incoming calls and schedule new and existing patients with accuracy and efficiency
- Manage the appointment calendar and coordinate provider availability across the daily schedule
- Confirm upcoming appointments via phone, text, or email and reduce no-show rates
- Reschedule cancellations promptly and maintain a full, productive schedule
- Triage urgent or new-injury calls and escalate appropriately to clinical staff
Insurance Verification & Intake
- Verify new patient insurance benefits prior to their first appointment
- Collect and scan new patient paperwork including health history forms and consent documents
- Confirm co-pays, deductibles, and patient financial responsibility at time of service
- Communicate clearly with patients regarding their coverage and out-of-pocket costs
Collections & Payments
- Process payments via cash, card, and payment plans accurately
- Balance the cash drawer at the end of each shift and reconcile daily collections
- Follow up on outstanding patient balances with courtesy and professionalism
Administrative & Team Support
- Manage incoming and outgoing faxes, mail, and provider correspondence
- Maintain accurate and complete patient records within the practice management system
- Coordinate referrals, medical records requests, and release of information
- Support the billing team with intake accuracy
- Assist with office supply ordering, clinic opening/closing procedures, and general administrative tasks
- Participate in team huddles and contribute to a positive, collaborative clinic culture
QUALIFICATIONS
Required
- High school diploma or equivalent
- 1+ year of front desk or customer service experience
- Strong verbal and written communication skills
- Proficiency with basic computer systems and scheduling software
- Ability to manage multiple priorities in a fast-paced environment
- Professional appearance and positive, upbeat demeanor
- Reliable, punctual, and self-motivated
Preferred
- Prior experience in a chiropractic or medical office
- Familiarity with ChiroTouch or similar EHR/PMS
- Experience with personal injury or auto accident patient intake
- Bilingual (English/Spanish) a plus
COMPENSATION & BENEFITS
Pay Range
$18 – $20/hr (DOE)
Schedule
Monday – Friday, with occasional Saturday availability
Work Setting
On-site — Panama City, FL
Benefits
PTO, health insururance possible, complimentary chiropractic care, team-oriented culture
Job Types: Full-time, Contract
Pay: $18.00 - $20.00 per hour
Benefits:
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
