Job Overview
We are seeking a motivated and detail-oriented Front Office Receptionist to join our ambulatory surgical center team. In this vital role, you will serve as the first point of contact for patients, visitors, and staff, ensuring a smooth and welcoming experience. Your energetic approach and excellent communication skills will help facilitate efficient patient intake, appointment scheduling, and administrative support. This position offers an exciting opportunity to be part of a dynamic healthcare environment focused on delivering exceptional patient care and operational excellence.
Duties
- Greet patients and visitors warmly, providing outstanding customer service while managing check-in and check-out procedures
- Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes
- Collect and process payments, including medical collections and billing information, ensuring compliance with HIPAA regulations
- Manage multi-line phone systems with professional phone etiquette, directing calls efficiently and taking detailed messages when necessary
- Maintain organized medical records and ensure proper documentation review in accordance with health information management standards
- Support clinical staff with administrative tasks such as filing, data entry (including 10 key typing), and updating patient care plans
Requirements
- Proven experience in a medical office setting or healthcare environment, preferably within an ambulatory surgical center
- Excellent communication skills with the ability to handle phone calls professionally and provide exceptional patient service
- Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills for data entry and documentation management
- Knowledge of medical terminology, CPT coding, ICD-9/10 coding standards, and medical billing practices
- Ability to verify insurance coverage accurately and perform insurance verification procedures efficiently
- Bilingual abilities are highly desirable to serve diverse patient populations effectively
- Strong organizational skills with attention to detail in filing, documentation review, and office management tasks
- Familiarity with HIPAA regulations to ensure patient confidentiality and privacy at all times
Join our team to make a meaningful difference in patients’ lives by providing top-tier administrative support in a fast-paced healthcare setting. We value energetic individuals who thrive on delivering excellent service while maintaining accuracy and professionalism. This is a paid position that offers opportunities for growth within our organization’s supportive environment.
Pay: $25.00 - $35.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
Work Location: In person
