Brand Operation Manager
Location: Miami, FL
Employment Type: Full-timeClient is a well-established Asian fusion restaurant brand in Miami, dedicated to delivering exceptional dining experiences, professional hospitality, and an innovative brand culture. As we continue to grow, we are seeking a highly motivated Brand Operation Manager to strengthen operations, elevate service standards, and drive overall business performance.Position Summary The Brand Operation Manager will oversee daily restaurant operations, service team development, guest experience improvement, and cross-functional coordination. This role requires strong restaurant management skills, leadership ability, and a deep understanding of Asian hospitality culture and service excellence.
Key Responsibilities:Operations Management Maintain smooth and efficient day-to-day restaurant operations
- Ensure compliance with company service standards, food safety, and operational procedures
- Support operational goals to improve sales performance and guest satisfaction,
- Team Leadership & Training
- Train and manage front-of-house staff following company service protocols
- Build a positive and professional team culture with strong accountability
- Maintain effective communication with kitchen leaders, supervisors, and chefs
Guest Experience Enhance guest experience and resolve customer concerns professionally labor cost、food cost、sales performance Understand key restaurant financial metrics including labor cost, food cost, and sales performance Collaborate with the marketing team to increase sales and strengthen brand presence
- Understand and implement high-level Asian hospitality standards
Financial & Sales Support
- Support promotional campaigns and in-store marketing initiatives
Qualifications:
Required Qualifications Minimum 2+ years of experience in Asian restaurant operations or management Fluent in English with strong communication skills Ability to thrive in a fast-paced restaurant environment Strong leadership and staff training abilities Strong understanding of hospitality and customer service excellence Basic understanding of restaurant financials and sales analysis
Preferred Qualifications: Familiarity with Asian culture and Asian dining environments is preferred Previous experience in Miami’s Asian restaurant market is a plus Multi-unit operation experience is a plus
#DIRH
Pay: $120,000.00 - $150,000.00 per year
Work Location: In person
