ABOUT THE ORGANIZATION:
Rebuilding Together Montgomery County (RTMC) works in partnership with community volunteers to provide free home repairs, accessibility modifications and links to community resources to keep low-income homeowners living safely and independently in their homes. RTMC was founded in 1990 and is one of 106+ affiliates of the national organization, Rebuilding Together, which was founded in 1973. Each year RTMC works towards providing more than 130 homes and nonprofit facilities throughout Montgomery County with free critical health and safety repairs ranging from accessibility work, such as ramps, to new roofs and HVACs!
THE POSITION:
Reporting to the Director of Program Services (DPS), the Program Team Coordinator (PTC) is an integral team player within RTMC’s program services, seamlessly moving between client intake, on-site home assessments with the Project Coordinator team, data management, and organizational outreach efforts. As the primary point of contact for clients during the application and intake process, the PTC ensures a high level of client communication and support through a homeowner’s initial stages of the pipeline before providing a warm hand-off to the Project Coordinators for repairs. The PTC is often the first voice and/or face that RTMC’s homeowners interact with, and as such this is a vital role both for making clients feel comfortable speaking with the organization and for representing the organization itself. Additionally, the PTC is the bridge between key pieces of RTMC’s Safe and Healthy Homes Program flexing time in the different aforementioned areas based on seasonal ebbs and flows of the work.
KEY RESPONSIBILITIES:
· Provide a high level of client communication and support during the client application process, including but not limited to explaining the organization and application process to potential clients, assisting applicants with completing the application in person and over the phone, processing applications, and closing out completed applications.
· Accurately track and update client information within the Salesforce CRM and communicate helpful client-specific information with Program staff prior to their in-person site previews.
· Assist with maintaining, updating, and distributing client paperwork including the homeowner application, waivers, and release forms both in the CRM and in physical file folders.
· Support initial Program Team home visits in conjunction with a Project Coordinator to complete comprehensive home assessments, working with the homeowner to explain the next steps in the process and obtain initial site visit documentation.
· Organize the Program Team’s weekly initial home visit schedule and contact clients to ensure they are ready and available to meet the Program Team during their scheduled windows.
· Understand basic RTMC grant requirements to review PC’s proposed scopes of work for accuracy before they transition to the DPS for review.
· Assist DPS in monitoring Salesforce data input to ensure overall accuracy of client files.
· Support quality control visits on completed projects with other Program Team members to ensure the client is satisfied with the work and to receive feedback or get surveys filled out that are crucial to the grant process.
· Support and participate in outreach efforts to homeowners, local communities, and organizations as needed with the DPS to generate community awareness of RTMC and drive new applications.
QUALIFICATIONS, EDUCATION, TRAINING & EXPERIENCE:
· Interest in the mission of RTMC, serving a diverse group of clients, and connecting with others.
· Strong preference for Spanish proficiency, including the ability to communicate effectively with Spanish-speaking clients and understand Spanish language intake materials.
· Ability to compose professional written communications for a variety of audiences.
· Working knowledge of Microsoft Office and email; experience using Salesforce a plus.
· Exceptional interpersonal communication and customer service skills.
· Flexible and adaptive style with ability to work well with diverse groups, including homeowners, volunteers, and community groups.
· Self-motivated and ability to work independently as well as a part of a team.
WORKING CONDITIONS & ENVIRONMENT/PHYSICAL DEMANDS:
The demands described are representative of those that must be met by an individual to successfully perform the essential functions of this position.
- Physical stamina and agility are required.
- Must pass all criminal history and background checks.
- Valid driver's license and acceptable driving record required to drive RTMC vehicles for RTMC business.
- Attend and participate in mandatory training, staff meetings, and all other events as scheduled.
- Some weekend and evening work may be required.
This position description is intended to describe the general nature and level of the work to be performed. This is not an exhaustive list of all duties and responsibilities associated with it. Rebuilding Together Montgomery County reserves the right to amend and change responsibilities to meet organizational needs. Rebuilding Together Montgomery County is an Equal Opportunity Employer.
WORK SCHEDULE:
This is a full-time hybrid salaried position that works 32 - 40 hours a week (subject to timely work completion and hitting goals). The typical schedule involves a combination of remote work and in-person site visits Mon-Thursday, with team in-office days on Tuesdays, and off on Fridays (Friday time off is subject to timely work completion and hitting goals).
COMPENSATION AND BENEFITS:
This is a full-time, exempt, salaried position with a comprehensive and generous benefit package of 10 vacation days, sick leave, health-dental-vision care, and birthday leave. Additionally, the RTMC office closes for 1 week in the end of December that is separate from personal leave and observes 11 federal holidays. At RTMC we highly value work life balance and take a generous human approach towards it.
Salary is competitive and commensurate with experience ranging from $43,500 to $50,000.
Pay: From $43,500.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Hybrid remote in Gaithersburg, MD 20879
