Overview
The West Side Tennis Club is seeking a friendly, detail-oriented Pro Shop Attendant to support daily operations and serve as a welcoming, knowledgeable resource for our members and guests. As a key member of our team, you will help ensure the smooth operation of the Pro Shop while delivering an exceptional, service-driven experience. This dynamic role blends customer service, retail, and club operations, contributing to a vibrant, well-run environment within one of the Club’s most active spaces.
Key Responsibilities
- Greet and assist members and guests with a warm, professional approach, providing outstanding customer service and support with product inquiries and purchases
- Support retail operations, including the sale of racquets, apparel, accessories, and related equipment
- Provide thoughtful product recommendations based on individual needs and playing level
- Process transactions accurately and efficiently using point-of-sale systems and proper cash handling procedures
- Address member and guest inquiries or concerns promptly and professionally, helping to maintain a positive and welcoming environment
- Maintain inventory, restock merchandise, and ensure the pro shop remains clean, organized, and visually appealing
- Assist with racquet stringing services, as applicable or trained
- Support tennis programs, events, and overall daily club operations
Required Qualifications
- High school diploma or equivalent
- Previous customer service or retail experience preferred
- Basic knowledge of tennis (rules, scoring, equipment)
- Strong communication and interpersonal skills
- Reliable, punctual, and professional
Preferred Qualifications
- Tennis playing experience (USTA rating a plus)
- Experience in a tennis facility or pro shop environment
- Knowledge of racquet brands, strings, footwear, and accessories
- Experience with racquet stringing, or willingness to learn
- Familiarity with Point-of-Sale (POS) systems
Skills & Competencies
- Strong customer service and sales skills
- Attention to detail and organizational ability
- Ability to multitask in a fast-paced environment
- Team-oriented mindset
- Basic math skills for transactions and inventory
- Strong problem-solving and communication skills
Physical Requirements
- Ability to stand for extended periods
- Ability to lift and move merchandise (up to 25–40 lbs)
- Comfortable working in an active, indoor/outdoor environment
Work Environment
- Tennis facility setting with both indoor and outdoor operations
- Fast-paced during peak hours and seasonal programming
- Frequent interaction with members, guests, and tennis staff
Additional Expectations
- Maintain a positive, service-focused attitude
- Uphold Club standards and policies
- Represent the West Side Tennis Club with professionalism and enthusiasm
- Demonstrate a willingness to learn and grow within the role
This is a great opportunity for individuals interested in tennis, retail, and hospitality to gain hands-on experience in a dynamic club environment. Join our team and be part of a community that values service, tradition, and a shared passion for the game.
Pay: $18.00 - $20.00 per hour
Education:
- High school or equivalent (Required)
Language:
Work Location: In person
