George Sink Injury Lawyers is looking for a full-time customer service professionals who are passionate about making a meaningful difference and committed to delivering an exceptional experience to every prospect client they serve.
What are the Case Consultant responsibilities?
As a Case Consultant, you will ensure a memorable experience by building excellent rapport and confidence, identifying the prospect clients needs, and taking strategic action in a timely manner to help determine if we can assist the prospect client on their legal case.
- Obtains client information by answering incoming calls; interviewing clients; verifying information
- Enter prospect client information into Litify, the Case Management System
- Determines eligibility by comparing client information to Firm requirements
- Distribute and collect signed retainer agreements via email and text
- Manage a combination of inbound and outbound calls with professionalism and eagerness
- Sets appointments on calendars to include time, place, and investigator availability or office location, if appropriate
- Follow up with potential clients regarding missed appointments and pending retainer packets
What can we offer?
- Paid Training
- 10 Paid Holidays
- Benefits offered after 90 days: Medical, Dental, Vision, ST/LT Disability, LifeLock, and Paid Time Off
- Competitive 401k Matching
- Employee Referral Bonus
- Full-Time
- Set schedules (40 hours per week / 5 consecutive days)
We are proud to be an Equal Opportunity Employer and a Drug Free Workforce.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Required)
Language:
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Ability to Commute:
- North Charleston, SC 29406 (Required)
Work Location: In person
