Title: ServiceNow AI Delivery Platform Administrator
Location: Austin, TX/Remote
Duration: Full Time
Client: Confidential
Experience required: 10 14 years of experience
Interview Mode: Video
Job Description
Must Have Technical/Functional Skills:
3+ years in SaaS platform administration, enterprise tool management, IT service management,
or a related enablement role
Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning,
and API integrations
Understanding of professional services delivery methodology, engagement lifecycle, and how
consultants use tools in their daily work-or equivalent consulting/professional services background
Strong troubleshooting skills with the ability to triage technical issues and coordinate across engineering,
vendor, and business teams
Experience building and delivering enablement programs: user guides, training decks, video walkthroughs,
and self-service documentation
Ability to communicate across regions, time zones, and seniority levels-translating technical platform
concepts for non-technical audiences
Data-driven approach to measuring adoption and demonstrating business value
