Full-Time Operations Manager
Crown’s Home Cleaning & Exterior Cleaning — Stamford, CT
About Crown’s
Crown’s is a growing residential and commercial cleaning company proudly representing Stamford and the 203 area.
Since 2010, we have been building Crown’s around one goal: creating a cleaning company that customers can trust.
As customer demand has grown, we have expanded beyond residential cleaning into commercial cleaning, window cleaning, and exterior cleaning. Our exterior cleaning division has been operating for more than 5 years.
Now, as Crown’s continues to grow, we're looking for a Full-Time Operations Manager who can help us build and manage the systems, people, and customer experience that will take Crown’s to the next level.
This is a hands-on leadership position. You will be responsible for helping make sure the company delivers on what we promise — from the moment a customer books with us through the completion of the service.
Our MissionChange the bad narrative of cleaning services by delivering on our promises and being a cleaning service anyone can trust.
We believe the cleaning industry has a reputation problem.
Customers shouldn't have to wonder if their cleaners will show up, communicate, do quality work, or deliver what was promised.
Crown’s exists to change that.
Our mission is to build a cleaning service where customers know they can trust us to communicate, take responsibility, follow through, and deliver.
Our VisionBe the #1 cleaning service in all types of cleanings for all types of homes and buildings.
We don't want to be known for just one type of cleaning.
We want Crown’s to become the company customers think of first for all types of cleaning, for all types of homes and buildings.
Residential.
Commercial.
Window cleaning.
Exterior cleaning.
And whatever services our customers need as we continue to grow.
Our Values — CROWN
These aren't just words. They are the standards we expect from every person who works at Crown’s.
C — Communicate With Anticipation
Don't wait until there is a problem to communicate.
Stay ahead of customer needs, team needs, schedule changes, and potential issues.
R — Respect
Respect our customers, their homes, their businesses, their time, and our team.
Professionalism starts with respect.
O — Obtain Responsibility Always
Take ownership.
When something goes wrong, don't make excuses or look for someone to blame.
Own it. Fix it. Learn from it.
W — Work the System
Crown’s is built around systems and processes.
We don't want everyone doing things their own way. We want our team to follow the system, improve the system, and make sure the system works.
N — No Surprises
Our customers and our team should know what to expect.
Clear communication. Clear expectations. Clear pricing. Clear schedules.
No surprises.
The Position
As our Full-Time Operations Manager, you will be responsible for helping Crown’s operate efficiently and deliver the level of service our customers expect.
You will be the connection between customers, cleaners, sales, and management.
This is a leadership position for someone who is organized, accountable, comfortable making decisions, and willing to get into the field when necessary.
Operations Responsibilities
- Manage day-to-day field operations
- Dispatch and coordinate cleaning teams
- Build and manage daily schedules
- Ensure teams arrive on time and prepared
- Monitor job progress throughout the day
- Conduct on-site quality control inspections
- Address customer concerns and service issues
- Communicate proactively with customers
- Train and coach cleaning staff
- Lead, motivate, and hold team members accountable
- Ensure employees follow Crown’s cleaning procedures and systems
- Order and manage cleaning supplies and equipment
- Track equipment and inventory
- Help improve operational systems and processes
- Document issues and follow up on resolutions
- Coordinate between the sales and operations teams
- Make sure sold services are clearly communicated to the field team
- Ensure jobs are completed according to customer expectations
Sales & Business Development
Operations and sales must work together.
As Operations Manager, you will also have an opportunity to contribute to Crown’s growth by identifying opportunities and helping turn existing relationships into additional business.
Responsibilities may include:
- Identify additional service opportunities for existing customers
- Help generate residential and commercial leads
- Conduct estimates when needed
- Assist with property walkthroughs
- Recommend additional Crown’s services when appropriate
- Follow up with customers regarding additional services
- Help sell residential, commercial, window, and exterior cleaning
- Build relationships with customers and property managers
- Communicate opportunities to the sales/management team
We don't expect you to be a traditional salesperson. We expect you to recognize opportunities and help Crown’s grow while taking care of the customer first.
Leadership
The Operations Manager sets the standard for the team.
You will be expected to:
- Lead by example
- Hold yourself and others accountable
- Coach employees instead of simply criticizing them
- Address problems quickly
- Recognize strong performance
- Maintain professional standards
- Help create a positive team culture
- Make sure the CROWN values are being practiced every day
Who We're Looking For
We are looking for someone who is organized, responsible, confident, and willing to lead.
The ideal candidate:
- Has leadership or operations experience
- Has strong communication skills
- Is highly organized
- Is comfortable managing multiple priorities
- Can make decisions independently
- Is comfortable working in the field
- Is reliable and punctual
- Has strong attention to detail
- Can hold people accountable respectfully
- Is comfortable with smartphones, Google Sheets, scheduling software, and basic technology
- Has a valid driver's license and reliable transportation
- Is willing to learn Crown’s systems and standards
- Naturally lives by the CROWN values
Cleaning or home-service experience is strongly preferred, but we are willing to train the right person with strong leadership and organizational skills.
Bilingual English/Spanish is a strong plus.
What We Offer
- Full-time position
- Competitive salary
- Performance-based growth opportunities
- Paid training
- Opportunity for advancement
- Opportunity to grow with a rapidly expanding company
- Leadership development
- Support from management
- Professional systems and tools
- A team-oriented environment
- Opportunity to help build the future of Crown’s
Why This Role Matters
Our mission is to change the bad narrative of cleaning services.
That starts with operations.
Every time we show up when we say we will, communicate before a customer has to ask, take responsibility when something goes wrong, follow our systems, and eliminate surprises, we are building the company we want Crown’s to become.
The Operations Manager plays a major role in making that happen.
If you're looking for a position where you can lead people, build systems, solve problems, help grow a company, and make a real impact, we want to hear from you.
Schedule
Full-Time — Monday through Friday
Some evenings and weekends may occasionally be required depending on customer needs and business operations.
Valid driver's license and reliable transportation required.
To Apply
Send your resume and a short message explaining:
Why do you want to be part of Crown’s, and which CROWN value do you believe you live out the most?
Crown’s Home Cleaning & Exterior Cleaning
Proudly representing the 203 since 2010.
Job Type: Part-time
Pay: From $21.00 per hour
Ability to Commute:
- Stamford, CT 06905 (Preferred)
Ability to Relocate:
- Stamford, CT 06905: Relocate before starting work (Preferred)
Work Location: In person
