Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Overnight Supervisor for Postcard Cabins Eastern Catskills in Catskill, NY.
Job Purpose:
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Supervising and overseeing the overnight operations of multiple Outpost locations from a single primary Outpost property
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Process daily audit procedure and pull daily audit reports
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Audit and reconcile all revenue postings within Opera
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Respond promptly to any property emergency situations, contacting Assistant General Manager and General Manager as appropriately needed
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Validate guest check-in & check out reservations, verifying all arrivals
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Respond to inquiries from guests in a timely manner via Oracle, GXP, KIPSU, third-party booking platforms, and phone calls from our dedicated Bookings Line
- Maintain the Postcard Cabins brand voice through all guest communication
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Respond to ALL guest tickets in a timely manner for supervising Outposts
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Develop and maintain positive working relationships with others; support team members to reach common goals; listen and respond appropriately to the concerns of other employees
Qualifications and Requirements:
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Education: High school diploma or G.E.D. equivalent required
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Related Work Experience: Hotel, Food Service Management, Retail etc.
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Supervisory Experience: 1-3 Years preferred
This job requires the ability to perform the following:
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Must be able to read and write to facilitate the communication process.
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Must be self-directed. There is minimal direct supervision.
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Requires good communication skills, both verbal and written.
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Must possess basic computational ability.
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Ability to spend extended lengths of time viewing a computer screen.
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Must be able to lift up to 30 lbs regularly.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Other:
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Being passionate about people and service.
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Strong communication skills are essential when interacting with guests and employees.
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Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
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Problem-solving, reasoning, motivating, and training abilities are often used.
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Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
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Team Driven and Values Based Culture
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Medical/Dental/Vision
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Vacation & Holiday Pay
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Same-day pay available
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Employee Assistance Program
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Career Growth Opportunities/ Manager Training Program
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Reduced Room Rates throughout the portfolio
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Third Party Perks (Movie Tickets, Attractions, Other)
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401(k)
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Employee assistance program
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Employee discount
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Flexible schedule
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Flexible spending account
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Life insurance
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Parental leave
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Referral program
