About Us
We are a busy, local print shop in the heart of Portland, and we're looking for an Estimator / Customer Service Representative to join our team.
This role is ideal for someone who enjoys helping customers, solving problems, managing details, and working in a fast-paced production environment. As one of the primary points of contact for our clients, you'll play a key role in ensuring projects are quoted accurately, communicated clearly, and completed successfully.
We're a small, close-knit team that values collaboration, accountability, and outstanding customer service. The right candidate is friendly, organized, self-motivated, and comfortable communicating with customers by phone, email, and in person.
Key Responsibilities
- Develop and maintain strong, long-term client relationships built on trust and responsiveness
- Prepare estimates and process incoming print orders
- Manage multiple projects and priorities in a fast-paced environment
- Coordinate, organize, and track print and fulfillment projects with attention to detail
- Work closely with internal team members and external vendors to ensure successful project completion
- Troubleshoot customer questions and resolve issues proactively
- Strong typing + computer skills to write jobs quickly and accurately
- Perform general computer and file management tasks, including organizing, renaming, moving, and maintaining digital files
- Maintain accuracy while working under deadlines and managing complex project details
- Identify opportunities to improve workflows, processes, and overall shop efficiency
Qualifications Required
- Knowledge of commercial print production, including digital printing, offset printing, bindery, and finishing processes
- Strong customer service and communication skills
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities while maintaining accuracy
- Self-starter with strong problem-solving and troubleshooting abilities
- Professional computer experience
- Comfort working with both Windows and Mac operating systems
Software Experience
Experience with the following software is preferred:
- Microsoft Office Suite (including Excel and Outlook)
- Adobe Acrobat
- Slack
Preferred Qualifications
The following experience is helpful but not required:
- PrintSmith
- Familiarity with USPS mailing standards and processes
- Experience handling confidential or sensitive information, including HIPAA-protected or financial data
- Adobe Creative Suite experience, particularly InDesign and Acrobat
- Prepress preparation and imposition
- Knowledge of paper stocks, print production methods, and finishing options
What We Offer
- Competitive pay based on experience
- Benefits package available
- Stable, full-time employment
- A supportive and collaborative team environment
- Opportunities to learn and grow within the printing industry
If you're customer-focused, detail-oriented, and excited about working in a hands-on print environment, we'd love to hear from you. Apply today and tell us why you'd be a great addition to our team.
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
Work Location: In person
