Join Ed’s Supply Company and be part of a team that values customer service, teamwork, and growth. This role offers the opportunity to work directly with customers while building product knowledge and advancing your career in a dynamic industry.
Position Purpose Summary:
The Inside Sales Associate supports branch sales operations by providing exceptional service to walk-in and phone-in customers. This role assists with product selection, order processing, and fulfillment while ensuring accuracy and efficiency. The position also helps maintain an organized and customer-friendly sales environment. Success in this role requires strong communication skills, attention to detail, and the ability to work in a fast-paced setting.
Key Responsibilities / Tasks:
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Greet and assist customers at the counter with product selection, pricing, and availability
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Answer incoming calls and provide accurate product and order information
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Process sales transactions and generate invoices using company systems
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Locate, pull, and stage products for customer orders using inventory tools and catalogs
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Load materials into customer vehicles safely and efficiently
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Maintain a clean, organized, and well-stocked sales floor and counter area
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Support inventory activities including stocking, organizing, and cycle counts
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Collaborate with warehouse staff to ensure accurate and timely order fulfillment
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Build strong customer relationships to support repeat business and customer satisfaction
Education / Experience:
Educational Requirements:
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High school diploma or equivalent required
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HVAC or related product knowledge preferred
Years of Experience:
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1–3 years of customer service, sales, or warehouse experience preferred
Knowledge / Skills / Abilities:
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Strong customer service and interpersonal skills
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Basic math and attention to detail
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Ability to read and interpret invoices, catalogs, and product numbers
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Proficiency with Microsoft Office and ability to learn internal systems
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Ability to lift and move materials up to 70 pounds
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Ability to work in a fast-paced, team-oriented environment
