We are looking for a dynamic candidate for our Diagnostic Scheduler position at our Lee Trevino location. Experience in a Call Center environment, Healthcare experience a must. Must have strong phone and verbal communication skills along with active listening. Must be able to focus on customer service and maintain professional demeanor with customers, co-workers and clinical team.
- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
- Calls to schedule and confirm all diagnostic procedures performed at our Neurodiagnostics Center.
- Takes time to explain all procedures and instructions.
- Takes and relays messages in an accurate and timely manner.
- Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
- Provides a pleasant and helpful phone contact for callers.
- Performs clerical duties as assigned to maintain workflow in the department.
- Bilingual English and Spanish
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Work Location: In person
