If you are looking for a long-term technical support and customer service position in Las Vegas for the leading AV company in the industry, don't miss this chance to join us.
BENEFITS:
- Employer Subsidized health care benefits
- Pre-tax commuter benefits
- Flexible Spending Account for healthcare-related costs
- Employer covers all costs for short and long-term disability and life insurance
- 401k package
ABOUT THIS POSITION
We are helping a client hire Readiness and Response Operators to support vehicle readiness, field response, and fleet operations for its public-facing autonomous vehicle service.
In this role, you'll prepare vehicles for daily service, respond to on-road recovery events, support riders, troubleshoot technical issues, and help maintain fleet safety, quality, and uptime. You'll also support vehicle logistics, remote vehicle movement, and new market launch activities as needed.
The ideal candidate is safety-focused, technically capable, and comfortable working in fast-paced field environments. You remain calm under pressure, follow detailed procedures accurately, and provide professional support to riders and cross-functional teams.
RESPONSIBILITIES
- Fleet Readiness & Inspections: Execute daily pre- and post-service mechanical, sensor, and data checks to guarantee vehicle safety, performance, and 100% mission availability across service and test fleets.
- In-Field Incident Response & Recovery: Respond to on-road incidents, manage safe vehicle extractions/repositioning, and operate vehicles using remote input tools in complex environments.
- Rider & Public Experience: Provide high-touch support and concierge service to passengers during recovery events or at pick-up/drop-off locations, ensuring safety, clear communication, and a professional experience.
- Technical Troubleshooting & Maintenance: Diagnose system blockers using terminal commands, execute power cycles, and flash firmware; perform interior/exterior detailing, manage vehicle charging, and maintain site infrastructure.
- Logistics & Market Expansion: Oversee multi-site vehicle movements, track and replenish fleet consumables, document incidents in real time, and assist with vehicle deployment and site audits for new market launches.
REQUIREMENTS
- Strict adherence to all safety protocols and the consistent use of required PPE.
- Compliance: Must pass a background check, MVR (Motor Vehicle Record) check, and drug screen.
- Must comply with the Substance Abuse Policy.
- Experience: 2-4 years of work experience in a fast-paced environment that blends logistics with customer service (e.g., hospitality, aviation ground ops, emergency response, or fleet management).
- Execution: Proven ability to execute complex procedures with a high degree of accuracy and a "customer-first" sense of urgency.
- Technical Aptitude: Comfort using terminal commands, mobile devices, laptops, and remote operation interfaces (Rovebot) to manage vehicle states and report anomalies.
- Driving: Must possess a valid driver’s license with a clean/excellent driving record.
- Experience with precision driving in high-traffic urban environments is a plus.
- Physicality: Ability to lift up to 50 pounds; ability to stand, walk, push, pull, squat, bend, and reach during shifts in both a workshop and public road environment.
- Composure: Proven track record of maintaining a calm, professional demeanor during high-pressure situations or unexpected disruptions on public roads.
- This role requires safety boots that conform to ASTM F2412 / F2413 requirements.
PAY: starting hourly rate: $29/hour.
TRAINING & WORK SCHEDULES
Training Schedule (First 8 Weeks)
- AM Shift: Monday - Friday, 7:30 AM - 4:00 PM
- PM Shift: Monday - Friday, 3:30 PM - 12:00 AM
- (Training shift assigned based on business needs.)
Available Shifts (After Training)
- 1st Shift: 7:30 AM - 4:00 PM
- 2nd Shift: 3:30 PM - 12:00 AM: 2nd priority
- 3rd Shift: 11:30 PM - 8:00 AM: most priority
After this initial assignment, you will be able to sign up for different shifts going forward.
Pay: From $29.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
