May. 27, 2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
The Customer Success Executive (CSE) serves as the primary post-sale point of contact for cell, gene and advanced therapy (CGAT) clients ensuring continuity between the client and McKesson.
They will use their in-depth knowledge of our biopharma partners, McKesson’s (CGAT) service lines (e.g., specialty pharmacy, 3PL, specialty distribution, Hub services, patient support services), and technical expertise to ensure best practices are adopted, mitigate potential service errors, and handle escalations and coordination across service lines and functional areas of the company.
The CSE is responsible for driving adoption of our products and services, ensuring customer satisfaction, and expanding our relationships with clients though upselling and expanding services.
Key Responsibilities
Responsible for developing and maintaining high customer satisfaction with pharmaceutical client and potentially authorized treatment centers (ATC).
Responsible for all aspects of account management and coordinates with BU service line account managers as necessary.
Builds and maintains strong relationships with key stakeholders and decision-makers at clients.
Provides customer with proactive consultative services on process improvement, revenue generating, and cost-saving opportunities. Manages client expectation regarding the delivery of services.
Collaborates with cross-functional teams, including marketing, pricing, legal, finance, credit & underwriting, on-boarding, sales, and BU resources to develop and execute customer initiatives and ensure customer satisfaction.
Minimum Requirement
Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications.
Education
Bachelor’s Degree in relevant discipline
Critical Skills
Additional Knowledge & Skills
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, (opens in new window)
Our Base Pay Range for this position
$149,400 - $249,000
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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com (opens in new window).
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity (opens in new window) page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [email protected] (opens in new window) or (Canada) [email protected] (opens in new window). Resumes or CVs submitted to this email box will not be accepted.
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