Gill Automotive Group seeking an experienced and certified IT Service Technician to join our team! As an IT Support Technician, you will provide top-notch technical support to our employees across multiple locations in Northern California. This is a fantastic opportunity to work with a dynamic organization and utilize your technical skills to make a real impact.
Responsibilities:
- Oversee the operation of the dealership-wide computer system and related peripherals
- Provide in-person and remote technical support to employees using a variety of devices and systems
- Troubleshoot and resolve technical issues related to Windows Server, Active Directory, M365, emails, and other enterprise applications
- Identify and procure the correct hardware components, peripherals, and accessories as needed to support employee devices and systems, ensuring compatibility and functionality.
- Disassemble, diagnose, and replace or upgrade components such as CPU, motherboard, RAM, storage devices, and peripherals.
- Utilize ticketing systems such as Remedy to track, prioritize, and resolve support requests.
- Document procedures, solutions, and updates to improve the efficiency of IT support operations.
- Monitor and maintain the dealership network environment, directories and security
- Conduct employee onboarding and offboarding procedures, ensuring seamless transitions
- Update and maintain group membership, role assignments, and access controls to ensure secure and compliant access to organizational resources.
- Adhere to protocol and obtain approval from Management prior to taking any action that may impact the organization's IT infrastructure, services, or personnel.
- Collaborate with Management to assist in the planning, testing, and deployment of new software, hardware, and system implementations, ensuring minimal disruption to business operations and effective adoption by end-users.
- Stay up-to-date with the latest technologies and best practices in IT support.
- Maintain a professional appearance.
- Other tasks as assigned.
Requirements:
- A valid driver's license
- Reliable personal transportation
- CompTIA A+ certification or equivalent experience in an IT support role
- Strong understanding of Windows Server, Active Directory, M365, and other enterprise applications
- Deep understanding of computer systems, including hardware, software, and networking fundamentals, as well as familiarity with operating systems, such as Windows and Linux.
- Excellent communication and problem-solving skills to resolve complex technical issues
- Ability to work independently and as part of a team
Skills:
- Troubleshooting: able to identify and resolve technical issues using logical thinking and analytical skills
- Problem-solving: able to think critically and creatively to resolve complex technical issues
- Technical aptitude: proficient in computer hardware, software, and networking fundamentals
- Customer service: excellent communication and interpersonal skills
Preferred Qualifications:
- Experience with ticketing systems and RMM, such as Atera or NinjaOne
- Knowledge of cloud-attached technologies and services, such as Microsoft 365 for Business and Tekion
- Familiarity with employee onboarding and offboarding processes
- Certification in other areas of IT, such as CompTIA Network+ or CompTIA Security+
What We Offer:
- Competitive wage and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Variety of technical challenges to keep you engaged
If you're a motivated and tech-savvy individual looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter explaining why you're the ideal candidate for this role.
Background and drug screening are required for employment.
Job Type: Full-time
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Help desk: 1 year (Preferred)
License/Certification:
Work Location: In person
