POSITION SUMMARY
The Floating Superintendent provides hands-on maintenance and operational support across multiple residential buildings and is responsible for executing repairs, assisting with preventative maintenance, and supporting building operations under the direction of site leadership. Unlike a site-based Superintendent, the Floating Superintendent does not hold primary responsibility for any individual building and does not carry full accountability for building systems, compliance, or operational outcomes.
This role is execution-focused and is designed to support site Superintendents and Program Directors by increasing maintenance capacity, reducing work order backlog, and assisting with operational needs across the portfolio. This role requires a high degree of flexibility and adaptability. The Floating Superintendent does not operate from a fixed site and may be assigned to different buildings daily, including multiple locations within the same day. The ability to take direction, shift priorities quickly, and operate effectively in a changing environment is essential to success in this role.
CORE RESPONSIBILITIES
- Performing assigned plumbing repairs (e.g., toilet rebuilds, leak repairs, minor pipe work)
Performing minor electrical work (e.g., outlet and switch replacement within scope)
Completing general repairs (patching, carpentry, hardware adjustments)
Assisting with radiator, HVAC, PTAC, etc. servicing (filters, basic diagnostics, draining, cleaning)
Addressing maintenance issues in apartments and common areas across multiple sites
All work must be performed safely, efficiently, and in accordance with established protocols.
PREVENTATIVE MAINTENCE SUPPORT - The Floating Superintendent shall:
Execute assigned preventative maintenance tasks
Assist with seasonal preparation (e.g., winter readiness, inspections)
EMERGENCY RESPONSE REPORT - The Floating Superintendent may be deployed to assist with urgent conditions, including:
Active leaks
Loss of heat
Electrical hazards
Building damage or safety concerns
Take immediate containment action within scope
Assist with stabilization of conditions
Communicate status to site leadership
WORK ORDER EXECUTION & DOCUMENTATION - The Floating Superintendent is responsible for:
Completing assigned work orders within expected timeframes
Documenting all work performed clearly and accurately
Recording actions taken, materials used, and outcomes
CROSS-SITE OPERATIONAL SUPPORT - The Floating Superintendent shall:
Provide maintenance support across multiple buildings as assigned
Assist site Superintendents with workload balancing and backlog reduction
Support unit readiness and turnover work
COMMUNICATION, DIRECTION, & COORDINATION - The Floating Superintendent must:
Take direction from Superintendents, Program Directors, or other leadership based on assignment
Adapt to varying site expectations, workflows, and priorities
Communicate status updates clearly across changing supervisors and locations
Confirm understanding of assignments before execution
Success in this role requires the ability to operate effectively under changing direction and multiple points of supervision.
DIGITAL SYSTEMS & ADMINISTRATIVE USE
The Floating Superintendent must demonstrate basic competency in:
Work order systems & tracking (e.g. RealPage, Microsoft Planner)
Email communication (Outlook)
Team communication tools (Microsoft Teams)
The Floating Superintendent must:
TOOLS, MATERIALS, & SUPPORT FUNCTIONS - The Floating Superintendent is responsible for:
MOBILITY, FLEXIBILITY, & DEPLOYMENT EXPECTATIONS - The Floating Superintendent must:
- The Floating Superintendent is a mobile role designed to support operational needs across the portfolio.
Report to different buildings as assigned daily
Be prepared to work at multiple locations within the same day
Adjust schedule and priorities based on real-time operational needs
Transition between sites efficiently without loss of productivity
Take direction from multiple supervisors depending on assignment
Assignments may change with little notice based on:
Emergencies
Work order volume
Staffing gaps
SCOPE LIMITATIONS & ROLE BOUNDARIES - The Floating Superintendent:
Does not hold primary responsibility for any building
Does not maintain full accountability for building systems or compliance
Does not manage vendors or approve work
Does not control work order prioritization or backlog
Does not develop or manage preventative maintenance schedules
Does not serve as the primary decision-maker for building operations
All work is performed under the direction of a site-based Superintendent, Program Director, or other leadership. This role is execution-focused and support-oriented, not an independent operational leadership role.
QUALIFICATIONS
Demonstrated experience in building maintenance or superintendent-level support work
Working knowledge of plumbing, minor electrical, and general repair work
Ability to safely perform maintenance tasks
Ability to follow direction and adapt across multiple sites
Basic familiarity with work order or property management systems
Strong reliability and work ethic
Preferred:
PERFORMANCE EXPECTATIONS
1. Work Completion
2. Quality of Work
3. Documentation
4. Responsiveness & Flexibility
Timely response to daily assignments and schedule changes
Ability to transition between sites without delay or confusion
Effective performance across multiple locations and supervisors
No missed assignments due to failure to follow direction
5. Communication
6. Reliability
PROFESSIONAL ACCOUNTABILITY
The Floating Superintendent is responsible for executing assigned work safely, accurately, and reliably across multiple sites.
This role requires:
Strong technical execution
Adaptability and responsiveness to direction
Ability to operate effectively across changing environments, locations, and supervisors
Basic documentation discipline
Failure to follow direction, respond to reassignment, complete assigned work, or adhere to safety standards will not be considered successful in the role.
