Front Office Manager
Location: On-site
Employment Type: Full-Time
Reports To: General Manager
About Desai Hotel Group
Desai Hotel Group is a fast-growing, vertically integrated hotel investment and management company based in Ridgeland, Mississippi. We develop and operate high-quality hotel properties across the Southeastern United States.
At DHG, hospitality is about people. Every interaction creates an opportunity to make someone feel welcomed, valued, and cared for. That's why we look for leaders who are passionate about developing teams, creating memorable guest experiences, and driving operational excellence.
We live by our core values, KARMA:
- Knowledge – Pursuit of growing and learning
- Appreciation – Recognizing excellence
- Revolutionary – Embrace and drive change
- Morale – Spirit of positivity
- Authentic – Be the person your dog thinks you are
We're building something meaningful—and we're looking for leaders who want to grow with us.
About the Role
The Front Office Manager is responsible for leading the daily operations of the Front Desk while delivering exceptional guest experiences and building a high-performing team.
This role is the face of the hotel. You'll create a welcoming environment for every guest, coach and develop front desk associates, solve challenges with confidence, and partner with other departments to ensure smooth hotel operations.
If you're passionate about hospitality, enjoy leading people, and thrive in a fast-paced environment, we'd love to meet you.
What You'll Do
- Lead the daily Front Office operation and ensure exceptional guest service.
- Coach, mentor, and develop Front Desk team members.
- Create memorable guest experiences from check-in through check-out.
- Resolve guest concerns quickly, professionally, and with empathy.
- Oversee scheduling, staffing, and daily operational coverage.
- Monitor guest satisfaction scores and identify improvement opportunities.
- Ensure compliance with Hilton brand standards and hotel procedures.
- Support revenue goals through upselling and operational efficiency.
- Coordinate closely with Housekeeping, Maintenance, Sales, and other departments.
- Assist with audits, cash handling, reporting, and operational documentation.
- Foster a culture of accountability, teamwork, and continuous improvement.
What You Bring
- Experience leading Front Office operations in a hotel environment.
- Strong leadership and coaching skills.
- Passion for delivering exceptional guest service.
- Excellent communication and conflict-resolution abilities.
- Ability to multitask and make decisions under pressure.
- Strong organizational and time management skills.
- Experience with hotel PMS systems (OnQ, Opera, or similar preferred).
- Positive attitude with a hands-on leadership approach.
- Flexibility to work weekends, holidays, and varying shifts when needed.
What Success Looks Like
- Guests consistently receive outstanding service.
- Front Desk operations run smoothly and efficiently.
- Guest satisfaction and loyalty scores improve.
- Team members feel supported, engaged, and accountable.
- Operational standards are consistently achieved.
- Communication across departments is proactive and effective.
- The Front Office becomes a key driver of the hotel's overall success.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Natchez, MS 39120 (Required)
Ability to Relocate:
- Natchez, MS 39120: Relocate before starting work (Required)
Work Location: In person
