We are looking for a great Customer Service Specialist to join our customer service team. The ideal candidate must possess excellent communication and multitasking skills, a positive attitude, and a strong work ethic.
Provide technical support to end-users via help desk tickets, phone, or chat, ensuring prompt and effective resolution of issues.
Answers incoming customer calls or emails regarding service questions, and general client concerns
Provide exceptional, friendly support via phone, email, and live chat
Resolve issues fully and with care, ensuring satisfaction and follow‑through
Document interactions accurately in CRM systems
Work cross‑functionally with internal teams to improve processes and customer experience
Solving customer issues to ensure satisfied customers and communicate with customers about policies
Keeping records of interactions, comments, and complaints
Gather project and technical information from customers and coordinate internally
Requirements:
- Strong communication and customer service skills
- Organized, detail-oriented, and dependable
- Comfortable talking with people daily
- Must be highly organized and can work independently.
Pay: $30.00 - $34.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
