Job Overview
We are seeking experienced Water Mitigation Claim Specialist to join our in-person team. This role is ideal for a professional with a solid background in water mitigation and restoration, familiarity with of IICRC S500 standards, Xactimate estimating software, and proven experience negotiating with personal property adjusters. You will be responsible for managing a high volume of invoices and claims, negotiating settlements, and ensuring payment is collected within 60 days.
Duties
- Submit finalized invoices for complete projects to the responsible party.
- Provide thorough documentation referencing IICRC S500 standards to support invoiced line items, especially those challenged by adjusters.
- Negotiate directly with personal property claims adjusters and/or property owners to reach fair and timely settlements.
- Act as the primary liaison between property owners, insurance adjusters, and American Water Damage throughout the claims and restoration process providing superior follow up and constant communication.
- Follow up on outstanding balances and ensure timely collection from insurance companies and/or homeowners.
- Maintain highly accurate and detailed records of all documentation, correspondence, and financial transactions throughout the mitigation and collection process.
Requirements
- IICRC Water Damage Restoration Technician (WRT) certification ore proven, relevant experience.
- Familiarity with the IICRC S500 standards.
- Proven experience negotiating with personal property adjusters.
- 2+ years of experience working with Xactimate estimating software.
- Strong computer skills particularly working in a CRM
- Strong communication, negotiation, and conflict resolution skills.
- Demonstrated success in collections and insurance billing follow-up.
- Highly organized and capable of managing hundreds of claims and invoices simultaneously.
- Ability to work independently and maintain a high level of professionalism in the field.
- 5 YEARS EXPERIENCE MINIMUM
Join our team as a Restoration Claims Specialist and contribute to making a difference in the lives of our clients by restoring their properties with care and professionalism.
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: 40 – 46 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Does your resume clearly demonstrate that you have the required certification and level of experience for the position you're applying for?
Experience:
- Water damage restoration: 5 years (Required)
License/Certification:
- IICRC Certification (Required)
Ability to Commute:
- Arlington, TX 76011 (Required)
Work Location: In person
