Purpose:
The Medical Assistant supports ancillary and physician staff in providing for the needs of patients.
Responsibilities/Essential Functions:
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Rooms patients and accurately collects and records patients' medical history; including vital statistics, allergies, medications and concerns.
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Prepares exam room, stocks and maintains supplies and equipment, keeping the rooms neat and clean.
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Assists with scheduling routine appointments and check out procedures.
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Addresses patients with a compassionate, friendly and caring attitude.
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Consistently maintains and updates medication knowledge, staying current with industry trends and standards, attends in-services internal or external.
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Requests insurance authorizations when needed.
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Documents receipt, assists with ensures completion of disability and other miscellaneous forms/ letters in a timely manner.
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Effectively assists with E-Prescribing, authorizing drug refills and physician and Physician Dispensing.
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Triages phone calls and routes and relays information in a timely manner to staff and providers in a timely manner.
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Daily review and processing of voicemails, reminders, and emails.
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This position may require that the M.A. occasionally travel to other Clinical sites upon request
Experience, Qualifications/Education:
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High school diploma or equivalent required
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Medical Assistant Certificate from an accredited education institution
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Knowledge of computer/telephony support, preferably in a health care environment
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Strong customer service background, preferably in health care environment
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Excellent verbal communication skills
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Competence with computer processing functions and other standard office equipment
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Ability to manage and prioritize multiple tasks
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Ability to calmly and professionally resolve customer issues with diplomacy and tact
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Ability to work independently with minimal supervision
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Strong organizational skills
