Description:
Please note: This is an on-site role and is not eligible for remote work. Regular in-person collaboration with clinical teams is essential to the success of this position.
Clinic Schedule: If hired prior to the same-day clinic opening, workdays will be Tuesday through Saturday, 8:00 AM–5:00 PM (PT), with a planned transition to Wednesday through Sunday, 8:00 AM–5:00 PM (PT).
MCHC Health Centers is a mission-driven organization dedicated to providing high-quality healthcare to the communities we serve. If you're passionate about helping others and making a meaningful impact, we want to hear from you!
MCHC is seeking an experienced EHR Support Analyst to support our Same-Day Clinic and clinical operations teams. This is an on-site position working directly with providers, clinical staff, and operational leaders to ensure the effective use and optimization of our electronic health record system.
We are looking for a hands-on problem solver who thrives in a fast-paced healthcare environment and enjoys helping others succeed through training, coaching, and technical support.
What You’ll Do
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Provide day-to-day support for Epic users, including troubleshooting, coaching, and workflow guidance.
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Train new providers and staff on Epic workflows and best practices.
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Deliver one-on-one and group training sessions to improve user competency and efficiency.
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Maintain Epic tools such as preference lists, SmartPhrases, provider records, and other system configurations.
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Manage Epic error queues and In Basket pools.
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Collaborate with OCHIN and internal teams to implement upgrades, enhancements, and workflow improvements.
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Test new Epic features prior to deployment and assist with change management.
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Serve as a liaison between MCHC and OCHIN to ensure timely resolution of system issues.
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Provide go-live support and ongoing optimization for clinical and operational teams.
We Offer a Cadillac Benefits Package
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Medical, Dental, and Vision Insurance
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Paid Time off (PTO) and 9 Paid Holidays
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Life Insurance
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401(k) with up to 4% Employer Match
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Flexible Spending Account (FSA)
Requirements:
- High school diploma or GED.
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Minimum two (2) years of EHR experience.
Preferred Qualifications
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Epic EHR experience strongly preferred, particularly in training, support, workflow optimization, or application maintenance.
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Experience facilitating trainings, workshops, or group presentations.
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Associate’s degree or equivalent experience.
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Outpatient clinical background (e.g., Medical Assistant or LVN).
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Proficiency in Microsoft Office and webinar/virtual platforms.
