SURESHINE CARE
Stone Refinishing | Restoration | Construction
LEAD TECHNICIAN
Department: Field Operations
Reports To: Field Operations Manager
Employment Type: Full-Time
Industry: Restoration / Construction / Stone Refinishing
Location: Field-Based
Compensation: $29.00 - $41.00/hr + Incentive
POSITION SUMMARY
The Lead Technician at Sureshine Care and Restoration Services exists to bridge technical excellence and field leadership, ensuring every job is executed to the highest standard of quality and every technician on the team has the direction, development, and support needed to perform at their best. This role oversees daily field operations, manages technician performance and scheduling, maintains equipment and material readiness, and serves as the primary point of contact for reservice work across all active job sites. By driving accountability, reducing reservice rates, and delivering consistently exceptional results, the Lead Technician plays a direct role in Sureshine's ability to retain clients, protect its reputation, and scale its operations with confidence.
ABOUT SURESHINE CARE AND RESTORATION SERVICES
Sureshine Care and Restoration Services, Inc. is a Huntington Beach, California-based stone restoration company dedicated to protecting, refinishing, and restoring the natural beauty of residential and commercial surfaces. The company specializes in a comprehensive range of services including marble, granite, travertine, limestone, quartz, and quartzite restoration, along with tile and grout cleaning, glass polishing, exterior stone care, and specialty applications such as AntiEtch marble counter sealing and garage floor epoxy. What sets Sureshine apart is its team of highly trained technicians who bring both technical mastery and consultative expertise to every project, ensuring precise workmanship backed by the company's unconditional service guarantee. The company is guided by a commitment to education, quality, and long-term client relationships, reflected in a customer satisfaction rating of 4.87 out of 5 and a 95 percent client return rate that speaks to the trust Sureshine has built across every community it serves. At Sureshine Care and Restoration Services, the mission is to create customers for life by delivering expert stone care with integrity, professionalism, and a guarantee that every job is completed right the first time.
SUCCESS LOOKS LIKE
- You show up every day ready to work, ready to lead, and ready to learn — and your team follows your example
- Reservice rates decline because you hold yourself and your team to a consistent quality standard on every job
- Every technician on your team receives structured coaching and shows documented improvement in performance
- Equipment is ready, jobs start on time, and nothing falls through the cracks on your watch
- Client satisfaction scores are at or above company targets, and clients ask for your team by name
- You have helped onboard and develop at least one new technician to field-ready status within your first year
- Team culture reflects accountability, urgency, and collaboration — conflict is addressed directly and professionally, not escalated
- Within six months, you are demonstrating growing technical competency in stone refinishing and GCR applications and beginning to teach others
OBJECTIVES
- Conduct structured monthly one-on-one meetings with each technician, documenting performance, development areas, and follow-up action items
- Achieve 100% equipment and materials readiness prior to job dispatch — zero job delays due to unpreparedness within 60 days of start
- Maintain client satisfaction scores at or above the company benchmark through quality work, proactive communication, and professional job site conduct
- Establish and maintain a consistent job assignment and scheduling process that eliminates coverage gaps and maximizes team efficiency
- Serve as the primary point of contact for all reservice work — triaging, scheduling, and resolving reservice jobs within agreed-upon timeframes
- Deliver performance coaching to underperforming technicians with documented improvement plans and measurable outcomes within 30 days of identifying an issue
- Develop technical competency in stone refinishing, Anti-Etch systems, and GCR applications — capable of training others to proficiency within six months
- Participate in the hiring process for at least one new technician candidate within the first year, contributing to screening, interviewing, and onboarding
- Build and maintain a high-accountability team culture — resolving interpersonal issues directly and professionally without unnecessary escalation
- Track and report team performance metrics (quality, timeliness, service frequency, client satisfaction) to the Field Operations Manager on a regular cadence
COMPETENCIES
- Work Ethic and Reliability — Shows up, follows through, and does what needs to be done without being told twice
- Leadership and Team Accountability — Sets clear expectations, holds technicians accountable to performance standards, and creates a culture where results matter
- Coachability and Growth Mindset — Actively seeks feedback, engages in personal development without defensiveness, and models the learning culture expected of the team
- Quality Control Orientation — Reviews work against defined standards before, during, and after job completion — unwilling to accept good enough when the job calls for excellence
- Coaching and Development — Identifies individual strengths and development gaps, delivers direct feedback, and takes ownership of growing every technician on the team
- Communication and Interpersonal Effectiveness — Communicates clearly and adaptively across technicians, clients, and management — listening actively and resolving conflict directly
- Operational Planning — Thinks ahead, anticipates obstacles, prepares contingencies, and ensures every job starts with the right people, tools, and materials
- Client Relationship Management — Maintains professional, confidence-building interactions with clients on the job site, turning difficult moments into loyalty-building ones
- Emotional Intelligence and Stress Management — Remains composed under pressure, recovers quickly from setbacks, and models the professional behavior expected of the entire team
- Urgency and Results Orientation — Bias toward action; sees what needs to happen, takes ownership, and drives completion
- Systems and Process Adherence — Works within established company systems while identifying ways to improve them, balancing structure with adaptability in a dynamic field environment
EDUCATION AND EXPERIENCE
- Prior experience in natural stone restoration, masonry, flooring, or a closely related field operations role is required
- Prior supervisory or crew leadership experience is strongly preferred; demonstrated ability to lead a team in the field and hold people accountable to performance standards
- A strong work ethic, a coachable attitude, and a genuine willingness to learn a specialized trade are the most important qualifications for this role
- Valid driver's license with a clean driving record — field travel is a core component of this role
- High school diploma or GED required; trade certifications, vocational training, or relevant coursework are a plus
- Bilingual in English and Spanish is a plus
- Comfortable using scheduling tools and digital reporting systems
PHYSICAL REQUIREMENTS
- Lift, carry, and maneuver heavy materials and equipment regularly (up to 75 lbs or more)
- Bend, kneel, crouch, and work in confined or awkward positions for extended periods
- Stand and perform active physical labor for the duration of a full workday, including in outdoor and indoor environments
- Work in varying environmental conditions including heat, humidity, dust, and chemical exposure while adhering to all safety protocols
- Operate hand tools, power equipment, and specialty restoration machinery safely and effectively
- Drive to and from job sites, often transporting tools and equipment
COMMITMENT TO DIVERSITY
- As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Sureshine Care and Restoration Services recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
Pay: $29.00 - $41.00 per hour
Work Location: In person
