About the role
Adriana's is seeking a Customer Success Coordinator to own the client experience from the moment a client enrolls through renewal and long-term retention.
Your job is to ensure every client feels supported, engaged, and clear on what to do next. You will be responsible for creating a seamless onboarding experience, driving client engagement, identifying risks before they become problems, and helping clients achieve measurable results.
Beyond onboarding, you'll lead client check-ins, support retention efforts, facilitate renewal conversations, and capture client wins that can be used as proof across marketing and sales.
What You'll Own
- Manage the client experience after enrollment.
- Ensure every new client completes a structured onboarding process within 72 hours.
- Coordinate welcome communications, program access, schedules, expectations, and first assignments.
- Conduct regular client check-ins to drive engagement and accountability.
- Monitor client progress and identify opportunities to increase participation and results.
- Address questions, concerns, and roadblocks in a timely and professional manner.
- Build and manage renewal processes across all programs.
- Lead renewal and continuation conversations with existing clients.
- Track client health, engagement, satisfaction, and retention metrics.
- Collect testimonials, case studies, and client success stories.
- Partner with sales, marketing, and program delivery teams to ensure a consistent client experience.
- Continuously improve onboarding, retention, and client success systems.
What We're Looking For
- Experience in Customer Success, Account Management, Client Services, or a related client-facing role.
- Strong preference for experience within coaching, consulting, membership, mastermind, education, or information product businesses.
- Experience managing client relationships throughout the customer lifecycle.
- Proven track record of improving retention, renewals, or client satisfaction.
- Experience creating and improving operational processes and systems.
- Bilingual in both English and Spanish
You Are
- Highly organized and process-driven.
- Proactive in identifying client needs before they become issues.
- Skilled at building strong client relationships and trust.
- Comfortable leading renewal and retention conversations.
- Strong communicator with excellent follow-up habits.
- Detail-oriented while maintaining a focus on the overall client journey.
- Motivated by helping clients achieve meaningful outcomes.
Pay: Starting $20 hourly
Schedule: Monday- Friday 10:00 am to 7:00 pm
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Customer relationship management: 1 year (Preferred)
Language:
- Spanish (Preferred)
- English (Preferred)
Ability to Commute:
- Irvine, CA 92614 (Preferred)
Work Location: In person
