Description:
Position Summary
We are seeking a Full-Time Leasing Professional to join our team! The Leasing Professional role is primarily a sales position with a strong emphasis on customer service and achieving property goals. As a Leasing Professional, you will manage the sales process from start to finish, presenting our apartments and communities in a compelling way by building relationships and creating excitement. You will maintain these relationships by providing excellent customer service and helping current residents resolve problems as they arise.
Benefits Overview
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Medical, Dental, and Vision Insurance
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Long-Term Disability Insurance (provided at no cost to you)
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Life Insurance (provided at no cost to you)
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401(k) Retirement Plan with Employer Match
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Tuition Assistance Program
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$2,000 Employee Referral Reward
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Paid Holidays
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20% Rent Discount at Any Galman Group Community
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Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more!
Duties & Responsibilities
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Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
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Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
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Inspects models and "market ready" vacancies daily to ensure cleanliness.
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Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or manager when appropriate.
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Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
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Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
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Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
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Completes all lease paperwork including related addenda and accepts initial rents and deposits.
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Prepares Welcome gift, paperwork and keys for new residents.
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Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
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Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
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Inventories office supplies on periodic basis. Reports needs to manager.
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Organizes and files appropriate reports, leases and paperwork.
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Attends company meetings when requested.
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Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
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Performs any additional duties assigned by assistant manager, manager or supervisor.
Requirements:
Education
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High School Diploma or Equivalent (College Degree or Coursework Desirable)
Specialized Skills & Knowledge
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Prior Leasing Experience Preferred but Not Required
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Must be able to work in a fast-paced and customer service-oriented environment
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Understanding of computer systems, web applications and software.
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Performs duties under pressure and meets deadlines in a timely manner 8.
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Works as part of a team.
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High degree of flexibility with the ability to work independently
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Excellent organizational, presentation, interpersonal, written and oral communication skills
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Proven ability to engage quickly with individuals in an outgoing, friendly manner, and build and maintain relationships with business leaders
