Level I Audiovisual Technician
260 Days - 8 Hours per day
Overview: To provide ongoing technical support for staff and students using audiovisual technology devices and related software.
Qualification:
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2 years of audiovisual related experience or a similar field
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Demonstrated experience working with end-user technical support in a responsive, helpful, courteous, positive attitude, and tactful manner leading to timely and appropriate resolution or escalation.
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Experience working with children is preferred.
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Wide range of audiovisual hardware and software experience in a networked environment and a willingness to learn new technologies as they are introduced to schools.
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Demonstrated knowledge of asset management, and basic applications including, word processing and spreadsheets.
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Demonstrated ability to work with students on a variety of audiovisual technologies
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Demonstrated strong oral and written communication skills.
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Demonstrated organizational skills, with attention to detail.
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Ability to solve practical problems and deal with a variety of variables in situations that require decision-making.
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Ability to work independently with minimal supervision.
Function and Responsibilities:
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Follow all rules, policies, procedures, and guidelines of Wawasee Community School Corporation along with state and federal regulations pertaining to school/technology issues.
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Responds and submits to tickets via the Helpdesk and escalates issues to the next level of technical support for all technical difficulties beyond means or capabilities.
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Ensure device audiovisual technologies and related equipment in the school are working properly; arrange for needed maintenance.
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Troubleshoot problems with audiovisual device technology and other equipment; assist users with full utilization of hardware and software.
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Maintain an asset inventory and records of audiovisual technology equipment.
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Produce audio/video for school events and meetings including but not limited to shooting, direction, switching, technical direction, audio graphics, and editing of presentation and public viewing and archival storage.
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Install, maintain, and utilize auditorium, presentation, and choir sound systems, microphones, wiring, wired and wireless intercom systems as well as computerized and analog theatrical lighting systems and instruments.
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Instruct technology facilitators in new software and hardware technologies. Produce technical documentation and instructional materials that are user-friendly.
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Install, test, and maintain an IP based telephone system
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Maintain personal and professional technical skills, keep up with current trends and bring that knowledge forward for the Corporation’s good.
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Cooperate and coordinate with other members of the technology team.
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Proficient in Google Chrome, and Microsoft Windows Operating Systems.
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Perform other related duties as may be requested by the Principals, Director of Technology, or the Superintendent.
Working Relationships of the Position:
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Maintain effective communication and relationships with students, teachers, staff, parents, administrators, and appropriate community members.
