Pay & Schedule
$26.35/HR - Base Rate
$407.20 in addition to regular pay for Health & Welfare (H&W) Fringe Benefit
Full-time/40 hours week. Must be flexible and available to work OT to cover call-outs
Shift Available:
(1) Monday - Friday, 10am-6:30pm (Day Shift)
This position offers a progression opportunity for advancement, based on successful completion of probation, consistent performance, adherence to quality standards, and demonstrated knowledge of the contract and operational requirements.
SSI is a Veteran-owned organization, and we encourage Veterans, who've honorably served or are currently serving, Law Enforcement and First Responders to apply!
Immediate Start Available
Lead with Purpose. Protect What Matters.
Are you an experienced security professional with strong leadership skills and a passion for protecting people? Join our team as a Security Supervisor (Officer In Charge), where you'll lead security operations in a fast-paced healthcare environment dedicated to the safety of patients, staff, and visitors.
In this leadership role, you will supervise a team of security officers across one or more locations, ensuring daily operations run safely, efficiently, and professionally. You'll play a critical role in mentoring officers, responding to incidents, conducting site inspections, and maintaining the highest standards of security.
This position requires routine travel between assigned sites and reliable transportation.
Position Requirements
- The ideal candidate will demonstrate:
- Strong leadership and team management skills
- Excellent verbal communication and interpersonal abilities
- Exceptional written communication and report-writing skills
- Proven ability to remain calm, decisive, and professional under pressure
- Experience and training in conflict resolution and de-escalation techniques
- Ability to conduct thorough investigations, collect witness statements, and prepare detailed incident reports
- Working knowledge of applicable laws regarding citizen's arrests and security procedures
- Flexibility to travel between multiple assigned sites
- Availability to work nights, weekends, and holidays as operational needs require
- Ability to answer and respond to officers' calls within 24 hours or less
Supervisor Responsibilities
As the Security Supervisor (Officer In Charge), you will:
- Oversee security officers assigned to one or more sites to ensure safe and efficient operations
- Lead, mentor, and support officers throughout their shifts
- Conduct routine patrols and site inspections to verify compliance with policies and procedures
- Prepare schedules, manage call-offs, and coordinate shift coverage
- Train, coach, and evaluate security personnel
- Respond to emergencies, alarms, accidents, and security incidents; investigate incidents and prepare comprehensive reports
- Ensure compliance with company policies, client expectations, and applicable laws
- Build and maintain professional relationships with clients by addressing concerns promptly
- Inspect uniforms, equipment, and company vehicles to ensure operational readiness
- Coordinate with law enforcement, emergency responders, and management when necessary
- Identify security risks and recommend improvements to enhance safety
- Maintain accurate security logs, documentation, and records for compliance and audits
Key Responsibilities
1. Foot Patrols
Conduct regular patrols of assigned areas to identify suspicious activity, deter security threats, and perform routine inspections of entrances, exits, and facility grounds.
2. Access Control
Monitor access to restricted areas, verify identification, authorize entry, and maintain accurate visitor records.
3. Emergency Response
Respond quickly and effectively to medical emergencies, disturbances, alarms, and other security incidents while following established procedures.
4. Conflict Resolution & De-escalation
Use sound judgment and professional de-escalation techniques to safely manage confrontational or emotionally charged situations involving patients, visitors, or staff.
5. Behavioral Monitoring
Observe, assess, and report behaviors or situations that could impact the safety and security of the facility.
6. Incident Reporting
Prepare accurate, detailed, and timely reports documenting incidents, injuries, disturbances, and security concerns.
7. Collaboration with Healthcare Staff
Partner with healthcare professionals to help maintain a safe environment while supporting quality patient care. Participate in joint training exercises and emergency preparedness activities.
8. Safety Inspections
Perform regular inspections of facilities and security equipment, identify potential hazards, and recommend corrective actions.
9. Customer Service
Deliver exceptional customer service by assisting patients, visitors, and staff with professionalism, courtesy, and compassion.
10. Crisis Management
Take an active leadership role during emergencies and crisis situations, helping ensure a safe, coordinated response to disruptive behavior or potential threats.
Required Qualifications
- Current possession of California Guard Card (Required)
- Current “possession” of California REAL ID required to complete the PIV credentialing process (Required). Possession of a passport can be used in exchange for CA Real ID.
- Minimum of 2 years of security field supervisory experience (Required)
- Minimum of 3 years of security and customer service experience in a high-volume healthcare environment (Required)
- Strong communication, report-writing, investigation, and conflict de-escalation skills
- Ability to remain calm, confident, and professional during emergencies and critical incidents
Employment Requirements
- Successfully pass all required background screenings, including the PIV credentialing process.
- Complete and pass a comprehensive medical physical examination and behavioral health assessment
- Be physically capable of standing, walking, and conducting continuous patrols of entrances, buildings, and facility grounds throughout assigned shifts
Join Our Team!
If you're a dependable leader who thrives under pressure, enjoys mentoring others, and is committed to protecting people in a healthcare setting, we'd love to hear from you. This is an opportunity to make a meaningful impact every day while leading a professional security team dedicated to excellence.
Surveillance Security Inc. is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and experiences and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.
Pay: $26.35 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Application Question(s):
- Do you have a minimum of 3 years of supervisor experience in Security or Field Officer position?
- Do you have a minimum of 2 years of experience working in Security?
- Current guard and expiration required as pre-requisite to be considered for the role. Please provide the guard card number and expiration date.
- Do you currently possess a REAL CA ID? A current Passport is acceptable in lieu of a REAL CA ID per contract requirement.
Work Location: In person
