Position Overview:
Woehner, LLC is seeking a dedicated and customer-focused Customer Service / Inside Sales Associate to join our team. This is a full-time, onsite position with eligibility to work remotely one day per week after successfully completing the introductory period. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include answering phones, processing purchase orders (PO’s), generating packing slips, responding to requests for quotations (RFQ’s), and addressing questions or concerns.
Key Responsibilities:
- Answer incoming customer calls and emails with professionalism and courtesy
- Process and enter purchase orders accurately and efficiently
- Respond to customer RFQs, providing timely and accurate information
- Track customer orders and ensure timely delivery
- Create and process return merchandise authorizations (RMA’s) and credit memos
- Address customer questions and concerns, providing clear and helpful responses
- Collaborate with other departments to ensure a seamless customer experience
- Maintain detailed and organized records of customer interactions
- Releasing orders to shipping/printing packing slips
- Entering and maintaining sales opportunities in CRM
- Assist sales reps and managers with various requests
Qualifications:
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with Office 365
- Strong data entry skills with a high level of accuracy
- Self-motivated with the ability to work independently while contributing as part of a team
- A positive attitude and a commitment to providing outstanding customer service
Benefits:
- Signing Bonus - bonus of 2.5% of salary after introductory period
- Competitive pay - starting range $20 - $24 per hour
- Annual Performance Bonus - Opportunity to earn an annual bonus based on individual and company Key Performance Indicators (KPIs).
- Hybrid Schedule - Able to work from home one day per week after introductory period, based on business needs.
- Paid Time Off (PTO) - Vacation and Personal.
- Paid Early Release schedule on Fridays.
- 11 Paid Holidays (with potential paid Holiday Shutdown)
- Choice of two medical insurance options (80% employer-paid)
- Dental insurance (80% employer-paid)
- Long-Term Disability (LTD) insurance (100% employer-paid)
- Short-Term Disability (STD) insurance (100% employer-paid)
- Life Insurance (100% employer-paid)
- Accidental Death & Dismemberment (AD&D) (100% employer-paid)
- Optional Flexible Spending Account (FSA)
- Optional Individual Retirement Account (IRA) with up to a 3% company match
About Woehner LLC:
The name Wöhner has been synonymous with top performance and innovation in technology for over 90 years. Today, the Wöhner Group is well established worldwide as a competent and reliable partner for energy distribution, control technology and renewable energies.
If you meet the qualifications and are excited about the opportunity to work with us, please submit your resume and a brief cover letter.
Join Woehner, LLC and be a part of a team that values quality, teamwork, and employee well-being!
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Work from home
Ability to Commute:
- Hampton, NH 03842 (Required)
Work Location: Hybrid remote in Hampton, NH 03842
